View Tasks on the My Tasks Page

The My Tasks Page contains all active Tasks assigned to you. The My Tasks Page is where all agents go to see what they currently have assigned to them. Tasks assigned to you must be completed within their prescribed start date and due dates, and within the time estimate, to ensures actual cost doesn’t run over estimated cost to complete the Service.

For more information: Read the Runbooks, Services, and Tasks Overview article.

Follow these steps to view Tasks on the My Tasks Page:

1. Select the workgroup on the top of the left navigation pane.
2. Click My Tasks on the left navigation pane.
   1. This information is displayed for each of your Tasks in the My Tasks Page:
      
      
      
      

      #	Details	Description
      1	Task name	The name of the Task.
      2	Task status	The Task status. A forward arrow icon is displayed the Task is in progress. A blocked icon is displayed if the Task is blocked. A check mark icon is displayed if the Task is completed
      3	Task due date	The Task due date.
      4	Task runtime and total time estimate	The actual runtime for the Task, and the total estimated time for the Task.
      5	Customer	The customer for which the Service belongs to.
      6	Service name	The name of the Service.
      7	Additional options	The ellipsis icon gives you the option to view the Task.