How do I migrate a shared mailbox?
Shared mailboxes migrate in a similar way to a regular mailbox migration.
- If migrating with administrative credentials: From the MigrationWiz dashboard, click on the Quick Add button, and enter the email address of the shared mailbox at the Source, and the email address of the shared mailbox on the Destination. When the migration is performed, it will migrate with the administrative credentials added when creating the project. The administrator account must have full access permissions to the shared mailbox in order to perform the migration. If performing a Bulk Add of users, simply include the shared mailboxes in the CSV file that is used to import the mailboxes into the MigrationWiz dashboard.
- If migrating without administrative credentials: From the MigrationWiz dashboard, click on the Quick Add button, and enter the email address of the shared mailbox at the Source, and then the login name and password of either the owner of that shared mailbox or an account that has full access permissions to the shared mailbox. Also enter the email address of the shared mailbox at the Destination, and then the login name and password of either the owner of that shared mailbox or an account that has full access permissions to the shared mailbox.
The screen shot below provides an example of how to add the shared mailbox into the MigrationWiz dashboard, for the Destination.
Note: The login name and password can only be added if the MigrationWiz project is created without administrative credentials.
(Obviously, change “Acme.com” to your company name.)
- This link provides more information on how to create and use shared mailboxes in Office 365: https://support.office.com/en-us/article/Create-and-use-shared-mailboxes-ecacf5b0-b5c8-449f-a89a-b7e87dcb55d4?ui=en-US&rs=en-001&ad=US
- As with a regular mailbox migration, it is necessary to purchase mailbox migration licenses in order to perform the migration.
- Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses, such as email@example.com or firstname.lastname@example.org. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user.
- Shared mailboxes are a great way to handle customer email queries because several people in an organization can share the responsibility of monitoring the mailbox and responding to queries. The customer queries get quicker answers, and related emails are all stored in one mailbox.
- Shared mailboxes are also ideal for storing the mailbox contents of terminated employees.
- In the back end, shared mailboxes are identical to user mailboxes. Look at the user list; there will be a user created for the shared mailbox.