This is the complete onboarding task flow for migrating folders and documents from Dropbox to OneDrive for Business. The Destination must be OneDrive for Business, not the personal OneDrive version.
If you are migrating to a Microsoft 365 Small Business Tenant account, the processes will be very similar. However, you will not be able to use admin credentials for your Destination endpoint and will, instead, be using end-user credentials.
First migration?
We’ve created a guide on scoping, planning, and managing the migration process for your use. If this is your first migration, we recommend reading this guide carefully.
MigrationWiz
MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.
MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migration projects.
We are not able to support migrations with two-factor or multifactor authentication.
The maximum file size for migration through MigrationWiz varies by migration type and environment, but may never exceed 60GB.
Prerequisites
Please consider the following information to perform a smooth migration.
Licensing
We recommend that you purchase User Migration Bundle licenses for this migration scenario. User Migration Bundle licenses allow the performance of multiple migrations with a single license. For questions on licensing, visit MigrationWiz Licenses.
To use your license by following the next steps:
- Purchase Licenses.
- Create a Customer.
- Apply Licenses.
- Review Considerations.
Purchase licenses by following the steps below:
- Sign in to your BitTitan account.
- In the top navigation bar, click Purchase.
- Click the Select button and choose User Migration Bundle licenses.
- Enter the number of licenses you want to purchase. Click Buy Now.
- Enter a Billing address if applicable.
- Click Next.
- Review the Order Summary and enter a payment method.
- Click Place Your Order.
Create Customer on MSPComplete by performing these steps:
- Click the Add button in the top navigation bar
- Click the Add Customer button on the All Customers page
- Select the appropriate workgroup in the left navigation pane and click All Customers.
- Click Add Customer.
- Enter the new customer’s information in the Add Customer form. Primary Email Domain and Company Name are required. The rest are optional.
- Click Save.
- Repeat steps 1 through 4 for each customer you want to add.
Perform these steps on MSPComplete:
- Select the correct workgroup on the top of the left navigation pane.
Important
This is the workgroup which the customer and migration projects were created under. Your account must be part of the workgroup if the project was not created under your account. - Click Customers on the left navigation pane.
- Click the customer that employs the user to whom you want to use the User Migration Bundle license.
- Click the Users tab at the top of the page.
- Apply the license to the users by checking the box to the left of their emails.
- Click the Apply User Migration Bundle License button at the top of the page.
Tip
We recommend adding users to the Customer page with the vanity domain. Then apply the User Migration Bundle Licenses, before editing to show the .onmicrosoft domain, if the .onmicrosoft domain will be used for the migration. - Click Confirm if at least one unassigned User Migration Bundle license is available for each selected user.
Important
If there are no User Migration Bundle licenses currently available to be assigned and your role in the workgroup is Manager or higher, the form that appears provides all the necessary information and will walk you through the steps of purchasing User Migration Bundle licenses.
Licenses are released once payment has been received:
- Licenses are available immediately upon payment if you purchase via credit card.
- If you purchase via wire transfer (100+ licenses), the licenses will be available once payment is received and accepted.
- We do not accept purchase orders because of processing overhead.
In both cases, you will be notified by email that payment has been accepted and licenses are available in your account upon notification.
For more information on licensing, including coupon redemption and other licensing types, see our Licensing FAQ.
Limitations
Please consider the following information before performing this type of migration.
- Note that OneDrive data may not be accessible for a few days after migration, due to OneDrive's crawling and indexing process. We suggest having your users log in immediately after migration but warn them that their data may not be available immediately. For this reason, it may be best to complete the migration on a Friday so the indexing can happen over the weekend.
- BitTitan has no limitations to the number of folders per migration. Any folder limits will be set by Microsoft.
- Due to the latest Dropbox update, admin access is no longer automatic. Moving forward, to have access to a team folder by default, you will need to add yourself to the folder from the admin console. Admins will always have access to all team folders in the admin console on the Team Folders page.
- MigrationWiz does not support the migration of Dropbox Teams Folders from the home location at this time. If you want to migrate a Teams Folder, it has to be copied under the owner’s folder in the home location. Please see the Advanced Options section below for more details.
- MigrationWiz currently does not support migration for new Team Space in Dropbox.
- As per Dropbox help documentation, ‘Some teams have access to the new team folder structure. If you see a purple folder icon with one person on it on dropbox.com, you have the new team space.’
- To enable folder mapping during your migration, see Dropbox Migration FAQs.
Migrated Items
Please click the bars below to check the migrated and non-migrated items. We are constantly working to create a better migration experience for you so these items may change over time.
- Folders
- Shared Folders
- Code Files
- Documents
- Images
- Forms
- Executables
- Videos
- Audio Files
- Dropbox shared folder permissions
- Dropbox Notes
- Dropbox Bookmarks
- Dropbox Tags
- Dropbox Teams
- Version history
- Last Modified
- .paper files
Prepare the Source Environment
- Create a Dropbox Business user account that will be used for the migration, and grant team admin privileges to the user. Follow the instructions in the Add Tiered Admins guide from Dropbox.
- Create a list of the Dropbox user accounts that need to be migrated from the Source.
Prepare the Destination Environment
Create admin account
Create an administrator account in Microsoft 365 to be used for migration, or use the global admin account for the tenant.
Important
The admin account must have a full license assigned to it to be able to provision OneDrive profiles for each user during the migration process. If this license is not assigned, MigrationWiz will return an error. To resolve this issue, assign a license to the administrator account, and resubmit the migration.
Create Accounts
Set up accounts on Microsoft 365 and assign licenses. These can be created in several ways:
Manually, one at a time.
MigrationWiz will provision a OneDrive (SharePoint) profile for each user being migrated. However, it does not create the user accounts; they must be already created.
MigrationWiz cannot provision a OneDrive profile for blocked users. If a user is blocked, this will result in a provisioning or access error.
Set up App-based Authentication
Set up the app-based authentication in the Microsoft 365 tenant. For specific instructions, see Sharepoint App-based Authentication.
MigrationWiz Steps
Create a Document Project
- Log in to MigrationWiz.
- Click the Go to My Projects button.
- Click the Create Project button.
- Select the Document project type.
- Click Next Step.
- Enter a Project name and select a Customer.
- Click Next Step.
Endpoints
Endpoints are created through MigrationWiz. If you select an existing endpoint from the dropdown, it will only show ten endpoints. If you have more than ten, you may need to search it.
Consider that endpoint search is case and character-specific. For example, Cust0mer will not show up if the search is customer. We recommend keeping a list of endpoints you have created and any unique spellings or capitalization you may have used.
You may either use existing endpoints or create new ones.
Create your Endpoints
Please review the following tabs to create your destination and source endpoints.
Create your source endpoint by following the next steps:
- Click New.
- Choose an Endpoint Name.
- Select Dropbox endpoint type.
- Leave the Provide Credentials option selected and complete the Administrator Username and Password in the proper fields.
- Click Add.
Create your destination endpoint by following the next steps:
- Click New.
- Choose an Endpoint Name.
- Select the OneDrive for Business endpoint type.
- Select migration type OneDrive for Business (Microsoft 365 User) - Documents and Permissions.
- Provide the Administrator Username and Password.
- Choose one of the Azure Storage options:
- Use Microsoft Provided Azure Storage.
- User Custom Azure Storage, when selecting this option you must complete the Azure Storage Account Name and the Azure Access Key in the proper fields.
- Click Add.
Region of Destination Tenant
MigrationWiz displays a dropdown to select the Preferred Region of the Tenant at the destination endpoint. This value updates the Preferred Region of the Destination Tenant field in the project's Advanced Options, and vice versa. You will notice that both values are always the same.
The Region of Destination Tenant feature optimizes the migration performance and speed when choosing the region closest to the destination tenant.
Tip
You can find the region of your destination tenant directly in the Microsoft Entra admin center by going to Identity > Overview > Properties, and using the Country or region or the Data location.
For more information on this topic, review this article. In case you need the multi-geo information you can refer to this article.
Warning
If you do not complete this field you will not be able to save your project and the “This field cannot be left blank.” error will appear.Add Users
Add the user accounts that will be migrated to the project. MigrationWiz allows you to bulk import users into the system.
You may use Bulk Add, Quick Add, or add the accounts to the MSPComplete customer.
- An email address
- Login name
- Password
- Mailbox status
Bulk Add uses a CSV containing the source and destination email addresses for the users to add the users to the project. If migrating only a specific group from a tenant, we recommend using the Bulk Add option.
MigrationWiz allows you to bulk import mailboxes into the system.
To import one or more mailboxes:
- Sign in to your MigrationWiz account.
- Select the Project for which you want to perform the bulk import.
- Click Add.
- Click Bulk Add.
- Follow the instructions on the page.
Advanced Options
Team folders are a feature of Dropbox Business that allows admins to create folders that are instantly shared with all members of their team or organization. However, unlike standard shared folders, team folders don't have an owner assigned to them in Dropbox, and so they are not migrated by default as part of a document migration project.
If the migration project is a long-term project, it may be necessary to add an Advanced Option for use during the final migration pass to verify the contents of previously migrated items. For more information, contact Support.
Support Tab
- InitializationTimeout=8 This will increase the timeout initialization timeout window to 8 hours. There are no spaces on either side of the "=" sign, and the entries are case-sensitive, so pay special attention to the capital letters in the commands above.
- ShouldMigrateSharedWithMeFolderAsSource=1
- TeamFolderOwnerEmail=<team admin email address> This migrates the team folder only under the defined team admin account.
- DestPersonalSiteIsProvisioned=1 Use this support option when the Destination uses App-Based Authentication.
Performance Tab
Set the Preferred Region of the Destination Tenant. This value should be set during the creation of the project, but you can always change it here.
Run Verify Credentials
- Sign in to your MigrationWiz account.
- Open the Project containing items to validate.
- Select the items to validate.
- Click on the Start button in your dashboard.
- Select Verify Credentials from the drop-down list.
Once complete, the results of the verification will be shown in the Status section.
Notify Users
Notify users that a migration is occurring. Send an email to all users telling them the time and date of the migration.
Run Migration
For small migrations, we suggest skipping the pre-stage pass and simply performing the full migration. However, for large migrations with more than fifty users, we do recommend the pre-stage migration.
Recent changes to the Dropbox APIs prevent us from adding watermarks on files in the Destination Dropbox accounts. Therefore, if you perform a partial migration, reset the items in MigrationWiz, and then perform the migration again, you will end up with duplicate files at the Destination. If you must rerun the migration, we recommend that you first delete all files already migrated to the Destination Dropbox accounts.
Pre-Stage pass
- Select the users you wish to migrate.
- Click the Start button from the top.
- Select Pre-Stage Migration.
- Under the Migration Scheduling section, from the drop-down list, select 90 days ago.
- Click Start Migration.
Full pass
- Select the users.
- Click the Start button from the top.
- Select Full Migration.
- Click Start Migration.
Run Retry Errors
Look through the user list and click any red "failed migration" errors. Review the information and act accordingly.
If problems persist, contact Support.
Request Statistics
Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics.
Post Migration
Suspend the Source Dropbox user accounts to prevent users from inadvertently logging in and using the wrong accounts. Follow the instructions in the How do I suspend a team member's account on my Dropbox Business team? article from Dropbox.