This guide is for OneDrive for Business to Dropbox document migrations. The guide explains all the steps necessary for this migration, as well as additional resources which might be useful. 

First migration?

We’ve created a guide on scoping, planning, and managing the migration process for your use. If this is your first migration, we recommend reading this guide carefully.

MigrationWiz

MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. 

We are not able to support migrations with two-factor or multifactor authentication. 

The maximum file size for migration through MigrationWiz varies by migration type and environment, but may never exceed 60GB. 

Prepare the Source Environment

Prerequisites

Unlock the OneDrive source account and manually add migrationwiz@domainname.onmicrosoft.com as a site collection admin to the OneDrive account.

Source environment preparation

1. Create a OneDrive for Business user account that will be used for the migration and give it main global administrator privileges or use the existing global administrator account that was set up at the time the Office 365 tenant was created. We highly recommend that you use an administrator account that isn’t one of the users being migrated. Otherwise, it can cause issues with missing shared permissions.
2. Export the list of OneDrive for Business user accounts to a CSV file. This can be used when adding users on the Destination, and when adding users into your MigrationWiz project dashboard.
3. Set up the app-based authentication in the Office 365 tenant. For specific instructions, see Sharepoint App-based Authentication.

Prepare the Destination Environment

1. Create the Dropbox Business account and purchase Dropbox licenses.
2. Create a Dropbox Business user account that will be used for the migration, and grant team admin privileges to the user. Follow the instructions in the Add Tiered Admins article from Dropbox.
3. Create the new Dropbox user accounts. Follow the instructions in the Invite your Team article from Dropbox. You must wait for all new users to accept their Dropbox invitations before starting the migration.

MSPComplete Steps

Create Customer

1. Click the Add button in the top navigation bar.
2. Click the Add Customer button on the All Customers page.
3. In the left navigation pane, select the appropriate workgroup and then click All Customers.
4. Click Add Customer.
5. Enter the new customer’s information in the Add Customer form. Primary Email Domain and Company Name are required. The rest are optional.
6. Click Save.
7. Repeat steps 1 through 4 for each customer you want to add. 

Purchase licenses

We recommend that you purchase the User Migration Bundle license for this migration scenario. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. For questions on licensing, visit MigrationWiz Licenses

To purchase licenses:

1. Sign in to your BitTitan account. 
2. In the top navigation bar, click Purchase.
3. Click the Select button and choose User Migration Bundle licenses.
4. Enter the number of licenses you want to purchase. Click Buy Now.
5. Enter a Billing address if applicable.
6. Click Next.
7. Review the Order Summary and enter a payment method.
8. Click Place Your Order.

Apply licenses

1. Select the correct workgroup on the top of the left navigation pane. This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup if the project was not created under your account.
2. On left navigation pane, click Customers.
3. Click the customer that employs the user to whom you want to apply a User Migration Bundle license.
4. Click the Users tab at the top of the page.
5. Check the box to the left of the email for the user(s) to whom you want to apply a license.
6. Click the Apply User Migration Bundle License button at the top of the page. It is recommended that users be added to the Customer page with the vanity domain. Then have the User Migration Bundle Licenses applied, before editing to show the .onmicrosoft domain, if the .onmicrosoft domain will be used for the migration.
7. If there is at least one unassigned User Migration Bundle license available for each selected user, click Confirm.

MigrationWiz Steps

Create a Document Project

1. Log in to MigrationWiz.
2. Click the Go to My Projects button.
3. Click the Create Project button.
4. Select the Document project type. 
5. Click Next Step.
6. Enter a Project name and select a Customer.
7. Click Next Step.
8. Select endpoints or follow the steps below to create new endpoints. 

Endpoints

Endpoints are now created through MigrationWiz, rather than through MSPComplete. The steps for this section outline how to create the endpoints in MigrationWiz.

If you are selecting an existing endpoint, keep in mind that only ten endpoints will show in the drop-down. If you have more than ten, you may need to search. Endpoint search is case and character specific. For example, Cust0mer will not show up if the search is customer. We recommend keeping a list of endpoints you have created, along with any unique spellings or capitalization you may have used.

You may either use existing endpoints, or create new ones.

To create a new source endpoint:

1. Click Endpoints.
2. Click Add Endpoint.
3. Select OneDrive for Business. 
4. Enter the global admin account and password.
5. Click Add Endpoint.

To create a new destination endpoint:

1. Click Endpoints.
2. Click Add Endpoint.
3. Select Dropbox.
4. Leave the Provide Credentials option selected.
5. Click Add Endpoint.

Under this endpoint type, there are no fields to enter admin account and password.

Authorization

At the Authorization tab, click the Request Access Token button. On the page entitled 'Dropbox -API Request Authorization', enter the email address and password for the Dropbox administrator account, and click the Allow button at the next screen.

Add Users

Add the user accounts that will be migrated to the project. MigrationWiz allows you to bulk import users into the system. Note: For OneDrive endpoints, the email address must match the current User Principal Name of the user in the tenant.

You may use Bulk Add, Quick Add, or add the accounts to the MSPComplete customer. 

Bulk Add

To import one or more accounts:

1. Sign in to your MigrationWiz account.
2. Select the Project for which you want to perform the bulk import.
3. Click Add.
4. Click Bulk Add.
5. Follow the instructions on the page.

Quick Add

This option allows you to add items o​ne at a time. You need to enter an email address, login name, and password for each user if you didn't enter administrative credentials when setting up the project. You only have to provide an email address if you entered administrative credentials when setting up the project.

Add Advanced Options

Team folders are a feature of Dropbox Business that allows admins to create folders that are instantly shared with all members of their team or organization. However, unlike standard shared folders, team folders don't have an owner assigned to them in Dropbox, and so they are not migrated by default as part of a document migration project.

Under Support/Support options:

• InitializationTimeout=8. This will increase the timeout initialization timeout window to 8 hours. There are no spaces on either side of the "=" sign, and the entries are case-sensitive, so pay special attention to the capital letters in the commands above.  

Run Verify Credentials

1. ​Sign in to your MigrationWiz account​.
2. Open the Project containing items you wish to validate​.
3. Select the items you wish to validate.
4. Click the Start button in your dashboard.
5. Select Verify Credentials from the drop-down list.

Once complete, the results of the verification will be shown in the Status section.​ 

To lock (set to ReadOnly) the OneDrive items prior to migration: 

1. Make sure all OneDrive line items are not locked.

2. Run Verify Credentials pass for all OneDrive line items. This will add the provided credentials as a site collection administrator for these items.

3. You can now lock all the OneDrive line items.

4. Run a full migration pass.

 

Notify Users

Notify users that a migration is occurring. Send email to all users telling them the time and date of the migration. During this time, they should not modify any documents in their Source OneDrive accounts, because any modifications will not be included in the migration.

Run Migration

For small migrations, we suggest skipping the pre-stage pass and simply performing the full migration. However, for large migrations with more than five hundred users, we do recommend the pre-stage migration.

Pre-Stage pass

1. Select the users you wish to migrate.
2. Click the Start button from the top.
3. Select Pre-Stage Migration.
4. Under the Migration Scheduling section, from the drop-down list, select 90 days ago.
5. Click Start Migration.

Full pass

1. Select the users.
2. Click the Start button from the top.
3. Select Full Migration.
4. Click Start Migration.

Run Retry Errors

Look through the user list and click any red "failed migration" errors. Review the information and act accordingly.

If problems persist, contact Support.

Request Statistics

Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics.

Post Migration

To prevent users from inadvertently logging in and using their OneDrive for Business accounts, decommission the OneDrive for Business user accounts, or change their passwords.