Dropbox to Dropbox Migration Guide

Introduction

This is the complete onboarding task flow for migrating folders and documents from Dropbox to Dropbox.

Note: According to the latest DropBox update, Admin access is no longer automatic. Moving forward, to have access to a team folder by default, you will need to add yourself to the folder from the admin console. Admins will always have access to all team folders in the admin console on the Team Folders page.

A Dropbox to Dropbox migration scenario typically happens when a company is acquired and the users need to be migrated from one company domain to another. For example, the account "john@company1.com" is migrated to "john@company2.com."

To enable folder mapping during your migration, see Folder Mapping From DropBox.

This migration guide contains the necessary steps to perform the actual migration, but there are many steps to preparing for migration. If this is your first time performing a migration, we have created a Migration Planning & Strategy Guide to walk you through planning, set-up, and general migration best practices.

To discover what items are moved with MigrationWiz in this scenario, and which items will not be moved, see Moved Items. Note that these items will vary by source and destination, so check the proper environment listings carefully.

MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. 

 

Prepare Source Environment (Dropbox)

  1. Create a Dropbox Business user account that will be used for the migration, and grant team admin privileges to the user. Follow the instructions in the Add Tiered Admins guide from Dropbox.
  2. Create a list of the Dropbox user accounts that need to be migrated from the Source.

 

Prepare Destination Environment (Dropbox)

  1. Create a Dropbox Business user account that will be used for the migration, and grant team admin privileges to the user. Follow the instructions in the Add Tiered Admins article from Dropbox.
  2. Create the new Dropbox user accounts. Follow the instructions in the Invite your Team article from Dropbox.
    Note: You must wait for all new users to accept their Dropbox invitations before starting the migration.

 

MSPComplete Steps

  1. Create the customer. Read the View, Add, and Edit Your Customers article for more information.
  2. Create the Source and Destination endpoints. Read the View, Add, and Edit Customer Endpoints article for more information.
    • Click Endpoints > Add Endpoint > Enter endpoint name > For endpoint type, select Dropbox.
    • Leave the Provide Credentials option selected > Click Add Endpoint.
    • For both the Source and Destination endpoints:
  3. Purchase User Migration Bundle licenses. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. Refer to these articles for more information:

MigrationWiz Steps

  1. Create the Document Migration project. Read the How do I create a new migration project? article for more information.
    • Note: You will be prompted to enter admin credentials for the Source (Dropbox) and Destination (Dropbox) endpoints.
  2. Add the accounts (items) that will be migrated to the project. Read How do I add items to my migration project? for more information.
  3. Set Project Advanced Options. Read the What project Advanced Options are available? article for more information.
    • Under Support/Support Options add:
      • InitializationTimeout=8. This will increase the timeout initialization timeout window to 8 hours. For more information, see Cannot get folders from My Drive.
        Note: There are no spaces on either side of the "=" sign, and the entries are case-sensitive, so pay special attention to the capital letters in the commands above.
      • ShouldMigrateSharedWithMeFolderAsSource=1  For more information, see How do I migrate Dropbox Business team folders?
      • TeamFolderOwnerEmail=<team admin email address> - This migrates the team folder only under the defined team admin account. For more information, see How do I migrate Dropbox Business team folders?
      • FolderMapping="^{%escape%}//Folder1->{%escape%}//Folder2" - This maps a folder ("Folder1") from the Source to migrate to a preconfigured folder ("Folder2") at the Destination. For more information, see How do I migrate Dropbox Business team folders?
    • Set the Preferred BitTitan Data Center. For more information, see How do I specify the data center to use for my migration?
    • BitTitan has no limitations to the number of folders per migration. Any folder limits will be set by Microsoft.
  4. Run Verify Credentials. Read the How do I verify credentials? article for more information.
  5. Notify users that a migration is occurring. Send an email to all users letting them know the time and date of the migration. During this time, they should not modify any documents in their Source Dropbox accounts, because any modifications will not be included in the migration.
  6. Perform the migration, using one of the following strategies:
    • Full Migration strategy. For more information, see How do I start a migration?
      • For small migration projects that are less than 50 users, we recommend a Full Migration strategy. This is a single, full-pass migration.
    • Pre-Stage Migration Strategy:
      • Pre-Stage pass. For more information, see How do I start a migration?
      • Full (Delta) pass. For more information, see How do I start a migration?
      • For large migration projects that are more than 50 users, we recommend Pre-Stage Migration strategy. This is a multiple-pass migration.
        Important: Recent changes to the Dropbox APIs prevent us from adding watermarks on files in the Destination Dropbox accounts. Therefore, if you perform a partial migration, reset the items in MigrationWiz, and then perform the migration again, you will end up with duplicate files at the Destination. If you must rerun the migration, we recommend that you first delete all files already migrated to the Destination Dropbox accounts.
  7. Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics. Read How do I receive statistics for my migration project? for more information.

 

Post-Migration Step

Suspend the Source Dropbox user accounts to prevent users from inadvertently logging in and using the wrong accounts. Follow the instructions in the How do I suspend a team member's account on my Dropbox Business team? article from Dropbox.

 

Was this article helpful?
0 out of 0 found this helpful