How do I manually remove the log files for DeploymentPro?
Answer:
The log files for DeploymentPro are stored in the following directory: C:\Program Files (x86)\BitTitan\DeviceManagementAgent\log
These can be deleted by running the PowerShell script under Option 1, or manually, as directed in Option 2 below.
Option 1:
Download and run the following PowerShell script.
To run this PowerShell script, follow these steps:
- Click on the link to the script here.
- In the resulting pop-up window, click on the down arrow.
- From the drop-down list, select Save As.
- Save to your preferred download directory.
- Right-click PowerShell, and then click Run as administrator.
- Within PowerShell, change to the directory that contains the file DMACleanAndUpdateV4.ps1
- Execute script by running .\DMACleanAndUpdateV4.ps1
- Note: You may need to set the execution policy to Unrestricted before the script can be executed successfully. To do this, type Set-ExecutionPolicy -ExecutionPolicy Unrestricted into the PowerShell session.
- Check the log directory (C:\Program Files (x86)\BitTitan\DeviceManagementAgent\log) to ensure that all files have been removed.
Note: The PowerShell script will do the following:
- Check for administrator privilege, and prompt for credentials to be entered (if the user account does not have admin privilege)
- Stop the DMA service, and all Agent components and modules
- Check for log files in the directory, and if they exist, then remove the log folders and files
- Launch the update for DMA and restart the service
Option 2:
Manually delete the log files, using either Windows Explorer or the Command Console.
Command Console Instructions:
These can be manually deleted by using an account with elevated privileges.
To run a command console window with elevated privileges, follow these steps:
-
Click Start, click All Programs, and then click Accessories.
-
Right-click Command prompt, and then click Run as administrator.
-
If the User Account Control dialog box appears, enter administrator credentials, and then click Continue.
-
Change to the directory listed above, and delete all of the files within this directory. Important: Care must be taken with this step, because you have elevated privileges. Before deleting any files, make sure that you have changed to the exact directory listed above.
Notes:
-
The steps above steps may vary, depending on the operating system that is in use.
- More information on deleting files from the command console can be found in the TechNet article here.
- More information on removing directories from the command console can be found in the TechNet article here.
Windows Explorer Instructions:
- Information on deleting files using Windows Explorer can be found in the Office support article here.
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