Lotus Notes Error: Communication with Lotus Extractor has been Interrupted

Error​​​

The communication with the Lotus Extractor has been interrupted.

Cause

This error indicates that a communication problem occurred between a Lotus Extractor and our data centers during a migration.

Resolution

Make sure that the following points are working as expected:

  • The Lotus Domino server / Lotus Notes client did not crash.
  • The Lotus Extractor is still running.
  • The machine on which the Lotus Extractor is running still has access to the internet, to do so connect to http://www.google.com.
  • The machine on which the Lotus Extractor is running is not experiencing network speed issues. Test your upload speed at http://www.speedtest.net.

After performing all of these verification steps, resubmit your mailbox(es) for migration.

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