Unable to establish communication with the Lotus Extractor

​Unable to establish communication with the Lotus Extractor: This error indicates that a communication problem occurred between a Lotus Extractor and our data centers during the initialization phase of a migration.

Resolution:

Make sure that:

  1. The Lotus Domino server / Lotus Notes client did not crash.
  2. The Lotus Extractor is still running.
  3. The machine on which the Lotus Extractor is running still has access to the internet (connect to http://www.google.com).
  4. The machine on which the Lotus Extractor is running is not experiencing network speed issues (test your upload speed on http://www.speedtest.net).

After performing all of these verification steps, resubmit your mailbox(es) for migration.

Note: If the issues persist, open a ticket with Support. Log files will help with the troubleshooting. For more information see What log files do I need to send in case of problem with my migration?

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