Testing Mailbox Access

 

​See the section below that refers to the specific software you are using.

Note: In addition to all the specific steps detailed below, Microsoft provide a very useful tool too: Microsoft Remote Connectivity Tool.

Exchange Server 2003:

To test mailbox access on the Exchange Server 2003, perform the following:

  1. Open the browser to https://mail.example.com/exchange
    • Ideally, we recommend opening this URL from a non-domain-joined machine on a different network than the Exchange Server.
    • mail.example.com is the DNS name of the OWA server.
  2. When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
    • This can be either the credentials of the end user mailbox itself or administrative credentials.
    • To migrate using administrative credentials, enter administrative credentials into OWA.
    • The Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
  3. If using administrative credentials, change the URL to https://mail.example.com/exchange/user@example.com
    • user@example.com is the primary SMTP address of the mailbox being accessed.
    • The result is that the Inbox of the mailbox user@example.com should be visible.

​​​Exchange Server 2007:

To test mailbox access on Exchange Server 2007, perform the following:

  1. Open the browser to https://mail.example.com/owa
    • Ideally, we recommend opening this URL from a non-domain joined machine on a different network than the Exchange Server.
    • mail.example.com is the DNS name of the OWA server.
  2. When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
    • This can be either the credentials of the end user mailbox itself or administrative credentials.
    • To migrate using administrative credentials, enter administrative credentials into OWA.
    • The Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
  3. If using administrative credentials, change the URL to https://mail.example.com/owa/user@example.com​
    • user@example.com is the primary SMTP address of the mailbox being accessed.
    • The result is that the Inbox of the mailbox user@example.com should be visible.
    • If it fails:

​Ex​change Server 2010:

​To test mailbox access on Exchange Server 2010, perform the following:

  1. Open the browser to https://mail.example.com/owa
    • Ideally, we recommend opening this URL from a non-domain-joined machine on a different network than the Exchange Server.
    • ​mail.example.com is the DNS name of the OWA server.
  2. When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
    • This can be either the credentials of the end user mailbox itself or administrative credentials.
    • If you want to migrate using administrative credentials, enter administrative credentials into OWA.
    • The Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
  3. If using administrative credentials, confirm that they have sufficient permissions to log in to the end users' mailboxes:
    1. Click on the name in the top right corner.
    2. Click on Open mailbox.
    3. Enter the primary SMTP address of the mailbox being accessed.
    4. Click on Open.
    5. Make sure it is possible to view the Inbox of the end user's mailbox.
    6. If it fails:

      1. Make sure the email address is resolved to an end user by clicking on the Check Names button when composing a new message.
      2. Grant permissions to the ​​​​​administrative account

​​​Exchange Server 2013/2016:

To test mailbox access on Exchange Server 2013/2016, perform the following:

  1. Open your browser to https://mail.example.com/owa
    • Ideally, we recommend opening this URL from a non-domain-joined machine on a different network than the Exchange Server.
    • mail.example.com is the DNS name of the OWA server.
  2. When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
    • This can be either the credentials of the end user mailbox itself or administrative credentials.
    • To migrate using administrative credentials, enter administrative credentials into OWA.
    • The result is that the Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
  3. If using administrative credentials, confirm that they have sufficient permissions to log in to the end users' mailboxes:
    1. Click on the name in the top right corner.
    2. Click on Open mailbox.
    3. Enter the primary SMTP address of the mailbox being accessed.
    4. Make sure the email address is resolved to an end user.
    5. Click on Open.
    6. Make sure it is possible to view the Inbox of the end user's mailbox.
    7. If it fails, grant permissions to the administrative account.

​Microsoft Office 365:

To test mailbox access on Microsoft Office 365, perform the following:

  1. Open the browser to https://portal.microsoftonline.com​.
  2. When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
    • This can be either the credentials of the end user mailbox itself or administrative credentials.
    • To migrate using administrative credentials, enter administrative credentials into OWA.
    • The result is a successful login to the Office 365 portal.
  3. Click on the Outlook link at the top right of the page.
    • The Inbox should be visible.
  4. If using administrativ​​e credentials, change the URL so that it looks like the following https://mail.office365.com/owa/user@example.com
    • Only change the portion of the URL after the OWA virtual directory by replacing it with the primary SMTP address of the mailbox.
    • user@example.com is the primary SMTP address of the mailbox being accessed.
    • The Inbox of the mailbox user@example.com should be visible​​​.

Microsoft Live@Edu:

To test mailbox access to Microsoft Live@Edu, perform the following:

  1. Open the browser to https://outlook.com/example.com where example.com is your domain.
  2. When prompted for credentials, enter the user name and password of the account to be accessed.
    • This can be either the credentials of the mailbox itself or administrative credentials.
    • To migrate using administrative credentials, enter administrative credentials into OWA.
    • The Inbox should be visible.
  3. Change the URL so that it looks like the following https://mail.office365.com/owa/user@example.com
    • Only change the portion of the URL after the OWA virtual directory by replacing it with the primary SMTP address of the mailbox.
    • user@example.com is the primary SMTP address of the mailbox being accessed.
    • The Inbox of the mailbox user@example.com should be visible​.

IMAP Server​​:

Please use this third-party tool to test the IMAP maibox credentials: https://pingability.com/mailtest.jsp.

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