Can UserActivation migrate shared mailboxes from Exchange?
No. Shared mailboxes from Exchange cannot be migrated with UserActivation.
For these mailboxes, create a separate MigrationWiz mailbox migration project, and migrate them with that tool.
For MigrationWiz, create a mailbox migration project, select Exchange 2007+ as your Source, select your Destination environment, and add the shared mailboxes to your project.
Note: When shared mailboxes are created, there is a user assigned to each shared mailbox. Your Exchange user list will include this user.
Your Source mailboxes will be the names of the users that are assigned to the shared mailboxes on your Source Exchange server.
For the Destination, enter the names of the users that are assigned to the shared mailbox names at the Destination.
For more information on how to set up your Exchange project within MigrationWiz, review this training video.
You need to purchase mailbox migration licenses in order to perform your migration.
Here is some more information on shared mailboxes:
- Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses, such as info@Sourcedomain.com or contact@Sourcedomain.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared mailbox, not from the individual user.
- Shared mailboxes are a great way to handle customer email queries, because several people in your organization can share the responsibility of monitoring the mailbox and responding to queries. Your customer queries get quicker answers, and related email is all stored in one mailbox.
- You don’t need to assign licenses to shared mailboxes in Office 365, except when they are over their storage quota of 10 gigabytes (GB)
- On the back end, shared mailboxes are identical to user mailboxes. If you take a look at your user list you will see a user created for your shared mailbox.