We offer support via Live Chat 24 hours a day, 7 days a week. Live Chat is a good way to quickly get a response to basic questions. We will convert the Live Chat into a ticket for you, if your question requires additional troubleshooting steps to resolve, or if a Support Engineer needs more time to investigate the issue in greater detail.
From the product home page, select Help > More Support Options from the top right menu. Select Support Chat to initiate a Live Chat with a Support Engineer.
Note: Response time is dependent upon support availability and how busy our Live Chat system is at the time of your request. We appreciate your patience while waiting for a response. In the event we cannot respond quickly enough, we will follow up with you via email as soon as we can.