How do I troubleshoot the "Lotus Notes Shared Memory Error"?
While running a Lotus Notes Migration, it is possible to encounter an error on the Extractor Server stating "Shared Memory from a previous Notes/Domino run has been detected, this process will exit now." This is a known Lotus Notes issue, and is supposed to only exist in version 8.5, but has also been observed in version 9.0.
There are three possible solutions for this, depending upon the underlying issue.
1. Close Lotus Extractor and navigate to location %localappdata%\LotusExtractor, open the highest-versioned folder starting with name app-, and rename file LotusExtractor.csv to LotusExtractor.csv.old. Then relaunch the Lotus Extractor.
- This should always be the first step, as it is the quickest.
2. Reboot the Extractor Server, and launch the Lotus Extractor.
3. Reinstall the Lotus Client on the Extractor Server.
- Make sure to do a full uninstall, and reboot before reinstalling the client.
4. If neither of the above three options work, add explicit permissions to each mail file that is being migrated.
- Log in to the Domino Admin server, and select the Files tab.
- Right-click on the file that is being migrated, select Access Control, and then Manage.
- If this needs to be added to all files, you can select all files at once, and then right-click and add the permissions.
- Click Add, select the Admin user that you specified in the Lotus Extractor (i.e., The Lotus Admin Account), assign Manager access, check all of the permission boxes on the right, and click OK.