How do I troubleshoot the "Lotus Notes Shared Memory Error"?
While running a Lotus Notes Migration, it is possible to encounter an error on the Extractor Server stating "Shared Memory from a previous Notes/Domino run has been detected, this process will exit now." This is a known Lotus Notes issue, and is supposed to only exist in version 8.5, but has also been observed in version 9.0.
To resolve this issue, follow these instructions.
- Close Lotus Extractor.
- Navigate to location %localappdata%\LotusExtractor
- Open the folder with the highest version number starting with name app-.
- Rename file LotusExtractor.csv to LotusExtractor.csv.old. (If you get a message that the file already exists, add a number to the end and save.)
- Then relaunch the Lotus Extractor.