This error occurs when MigrationWiz is unable to access the SharePoint collection for a user within Office 365.
The user storage was not initialized, and MigrationWiz asked for it to be provisioned. This operation might take a few minutes, and it has not been completed on time. The migration process has been cancelled but you can run it again in a little while.
If you are using Small Business Licenses, MigrationWiz will be unable to perform the provisioning step, and so the provisioning of the collection must be performed manually.
Note: MigrationWiz cannot provision a OneDrive for blocked users. If a user is blocked, there will be a provisioning or access error.
If the error persists, check the name of the collection within Office 365, by following the steps below:
- Log in to http://portal.office.com as an administrator.
- Click Admin.
- Click SharePoint.
- Click User Profiles.
- Click Manage User Profiles.
- In the Find profiles field, enter the name of the user and click Find.
- Click on the user and select Edit My Profile.
- The field Personal site will contain the complete name of the collection such as “/personal/user_name_test_com/”.
Make sure that the username in MigationWiz matches the collection name. The collection name will have characters such as ‘@’ and ‘.’ replaced by underscore.
The collection may include the name of another domain such as user_name_domain_onmicrosoft_com or user_name_previousdomain_com. Update the username in MigrationWiz to match the account with the correct domain such as [email protected] or [email protected].
The collection may include a number at the end, such as user_name_domain_com1. This usually occurs when a user was deleted and then recreated later on. MigrationWiz can only access collections that exactly the username exactly. You will have to re-assign the collection that was assigned to the previous user, and make sure to remove all content prior to the migration.