Google Drive to Dropbox Migration Guide

Introduction

This is the complete onboarding task flow for migrating folders and documents from Google Drive to Dropbox.

Complete each step in the order listed. Links to corresponding Knowledge Base articles are provided.

Items and folders in "Shared with Me" will not be migrated. Only items in "My Drive" will be migrated. To migrate "Shared with Me" items, they must be added to "My Drive".

To see what items are included in the migration, see What items are migrated with MigrationWiz? and What items are not migrated with MigrationWiz?

MigrationWiz is a migration solution (not a synchronization solution) and will NOT propagate updates, deletes, or moves of the items previously migrated in the first migration pass because we do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. For more information, visit Project Sharing in MigrationWiz.

Prepare the Source Environment

1. Enable OAuthentication 2.0 within your Google admin portal, to grant MigrationWiz access to G Suite. Read the Enable access to G Suite using OAuth 2.0 article for more information.
   Notes:
   • If you are migrating from multiple domains, repeat the steps for each domain.
   • Make sure there are no spaces before or after the scope entry. This will cause the authorization to fail.
   • OAuth administrative credentials will not function properly with G Suite for Business Legacy free accounts, G Suite Legacy free accounts, or Google Apps Legacy free accounts. Unfortunately, migrating any Google Legacy free accounts is not supported.
2. Enable API Access. Log in to Google Admin portal > Security > API Reference > checkmark the Enable API Access button. Note: This is an extra step that is mandatory when migrating from Google Drive.
3. Export mailboxes to CSV file(s). From Google Admin portal > Click Users > Click ⁝ (3 vertical dots) > Download Users > Download All Users > Click OK > Save.

Prepare the Destination Environment

1. Create the Dropbox Business account and purchase Dropbox licenses.
2. Create a Dropbox user account that will be used for the migration, and grant this account appropriate team admin privileges. Follow the instructions in the Add Tiered Admins guide from Dropbox.
3. Use the list created under Step 3 of the Prepare the Source Environment section of this guide to recreate users in the new Dropbox Business account. Follow the instructions in the Invite your Team guide from Dropbox.
   
   Note: Users must accept the invitations before their accounts are created at Dropbox. You must wait for the team to accept the invitations before starting the migration, or the migration will fail.

MSPComplete Steps

1. Create the customer. Read the View, Add, and Edit Your Customers article for more information.
2. Create the Google Drive and Dropbox endpoints. Read the View, Add, and Edit Customer Endpoints article for more information.
• For the Google Drive endpoint, select Google Drive as the endpoint type, and enter the Google admin account email address and domain name in the appropriate fields.
• For Dropbox, select Dropbox as the endpoint type, and select Provide Credentials.
  
  Notes:
  • Under this endpoint type, there are no fields to enter admin account and password.
  • There will be an API Authorization Request screen prompt when you set up your MigrationWiz project later in the process.
3. Purchase User Migration Bundle licenses. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. Refer to these articles for more information:
   • How do I purchase licenses?
   • Migration License Types
   • Apply User Migration Bundle licenses to the Customer's Users 

MigrationWiz Steps

1. Create the Document Migration project. Read the How do I create a new migration project? article for more information.
• Note: At the Authorization tab, click the Request Access Token button. Within the Dropbox - API Request Authorization page, enter the email address and password for the Dropbox admin account and click the Allow button on the next screen.
2. Add the accounts (also referred to as "items") that will be migrated to the project. Read the How do I add items to my migration project? article for more information.
3. Run an assessment to calculate the number of licenses required for your migration. Read the How does the MigrationWiz Assessment tool work? article for more information.
4. Set the Project Advanced Options. Read the What project Advanced Options are available? article for more information.
   • Under Support/Support Options add:
     • InitializationTimeout=8 - This increases the initialization timeout window to eight hours. Read the Cannot get folders from My Drive article for more information.
     • RemoveExistingPermissionsWhenUnspecified=1 Read the What is the Advanced support option RemoveExistingPermissionsWhenUnspecified=1, and when should it be used? article for more information.
       Note: There are no spaces on either side of the "=" sign, and the entries are case-sensitive, so pay special attention to the capital letters in the commands above.
   • Set the Advanced Option to send a notification to end users after the migration pass completes.
     • Notifications > Send successful migration and notification to: > Source email address (if users are still using G suite Gmail) or Destination email address (if users have already migrated from the G Suite gmail platform).
     • Customize the notification email. Checkmark the Customize "successful migration" email box. Add your own customization text and company name to this email.
       Note: Notifications should only be set up before the final pass. If performing a single, Full pass, set this up now. If you are following a Pre-stage migration strategy, only set this up prior to the final Full (Delta) pass.
5. Run Verify Credentials. Read the How do I verify credentials? article for more information.
6. Notify users that a migration is occurring. Send an email to all users telling them the time and date of the migration. During this time, they should not modify any documents in their Google Drive accounts, because any modifications will not be included in the migration.
7. Perform the migration, using one of the following strategies:
   • Full Migration strategy. For more information, see How do I start a migration?
     • For small migration projects that are less than 50 users, we recommend a Full Migration strategy. This is a single, full-pass migration.
   • Pre-Stage Migration Strategy:
     • Pre-Stage pass. For more information, see How do I start a migration?
     • Full (Delta) pass. For more information, see How do I start a migration?
     • For large migration projects that are more than 50 users, we recommend Pre-Stage Migration strategy. This is a multiple-pass migration.
       Important: Recent changes to the Dropbox APIs prevent us from adding watermarks on files in the Destination Dropbox accounts. Therefore, if you perform a partial migration, reset the items in MigrationWiz, and then perform the migration again, you will end up with duplicate files at the Destination. If you must rerun the migration, we recommend that you first delete all files already migrated to the Destination Dropbox accounts.
8. Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics. Read the How do I request statistics for my migration project? article for more information.

Post-Migration Steps

1. To prevent users from inadvertently logging in and using their Google Drive accounts, decommission the Google Drive user accounts, or change their passwords.
2. Notify users once the migration has completed.
   
   Note: If you set the MigrationWiz Advanced Option for Notifications, they will receive an email upon completion of the migration. Assist them with setting up access to their Dropbox accounts.
3. Provide training to end users on Dropbox.