Notice: This Knowledge Base article pertains specifically to the DeploymentPro for UserActivation product, and not to the DeploymentPro product that is part of MSPComplete.
How do I configure DeploymentPro for UserActivation when the primary SMTP address of my users does not match their principal name?
DeploymentPro will still be able to reconfigure the Outlook client. However, using the UPN (User Principal Name) within UserActivation or DeploymentPro for UserActivation is mandatory. If you use the primary SMTP address in UserActivation, you are going to have to bulk change it during the import of the users in DeploymentPro for UserActivation.
DeploymentPro for UserActivation works in conjunction with a UserActivation project. It is important to understand the workflow and where to identify the addresses being used.
The SMTP address on the Destination within UserActivation may appear like this:
How to Bulk Edit the Destination address when creating the DeploymentPro for UserActivation project:
Launch the DeploymentPro dashboard and click on the Bulk Edit link as shown here:
Within the Bulk Edit window, you will see the SMTP addresses in the Destination email column:
You can then manually change each to the UPN, or download the CSV and change in bulk, and then click on the Save button:
After saving, click on Done to return to the DeploymentPro dashboard:
Subsequent to the Bulk Edit, click on Continue as you normally would to proceed.
Note: If you choose to use primary SMTP instead of UPN during the DeploymentPro Outlook reconfiguration, the Guardian (DeploymentPro Agent) may present a blank box for the email address when confirming credentials (depending on the operating system and version of Outlook). The UPN will need to be entered to complete successfully.