Request a Subscription or License Refund

Administrators and managers can request a subscription or license refund if the following requirements are met:

  • It’s been over 24 hours since the original purchase.
  • It’s been less than 15 days since the original date of purchase.
  • You used a credit card for the purchase.
  • You haven’t consumed the licenses on a project or assigned and performed services with the subscriptions.


Follow these steps to request a refund:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings on the left navigation pane.
  3. Click Licenses, and then click Refund next to the subscriptions or licenses you want refunded.

    Note: The refund button is not displayed and you cannot get a refund if the refund requirements are not met.

The card billed will be refunded one to two business days after the refund request. 


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