Administrators and managers can request a subscription or license refund if the following requirements are met:
- It’s been over 24 hours since the original purchase.
- It’s been less than 15 days since the original date of purchase.
- You used a credit card for the purchase.
- You haven’t consumed the licenses on a project or assigned and performed services with the subscriptions.
Follow these steps to request a refund:
- Select the workgroup at the top of the left navigation pane.
- Click Settings on the left navigation pane.
- Click Licenses, and then click Refund next to the subscriptions or licenses you want refunded.
Note: The refund button is not displayed and you cannot get a refund if the refund requirements are not met.
The card billed will refunded one to two business days after the refund request.