Azure FAQ

Synchronizing Azure Active Directory Objects

Use this article from Microsoft for the most up-to-date information: Set up Directory Synchronization

If the local Active Directory (AD) schema has not been extended to support Exchange, then the steps above to set msExchGuid attribute to null are not needed. Synchronization can be run in the normal manner.

If you have previously used DirSync from an environment where the local AD supports Exchange, you cannot set the msExchangeMailboxGUID to null, because this is not supported by DirSync. Therefore, we recommend that you instead use AAD Sync or AAD Connect to rectify this problem, by following the steps outlined above.

If you do not set the msExchMailboxGuid to null, before running a synchronization from an environment where the local AD supports Exchange, all of the On-Premises Exchange attributes for each user will be synchronized, including the MailboxGuid attribute. If users are created in this state on Office 365, an Exchange Online license cannot be activated unless Mailbox Replication Services (MRS) is used to perform the mailbox move, or the steps above are followed to rectify this problem.

Once the users have been created on Office 365, and the licenses have been activated, then you can start using DirSync, AAD Sync, or AAD Connect in the normal manner. The problem is limited to the user creation and license enablement (when the local AD supports Exchange).

If the mailboxes are on an Exchange Server in the local AD, Office 365 accounts can be created using one of the following methodologies. Licenses will also need to be assigned to the users, once they have been created.

    • AAD Sync or AAD Connect. Follow the instructions detailed in the recommended approach above.

    • Manually, one at a time.

    • By bulk import, via CSV file.

    • BitTitan DirSync tool.

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