Dropbox to Google Drive Migration Guide

Introduction

This is the complete onboarding task flow for migrating folders and documents from Dropbox to Google Drive. 

Note: According to the latest DropBox update, Admin access is no longer automatic. Moving forward, to have access to a team folder by default, you will need to add yourself to the folder from the admin console. Admins will always have access to all team folders in the admin console on the Team Folders page.

Important: MigrationWiz does not support the migration of Dropbox Teams Folders at this time.

To enable folder mapping during your migration, see Folder Mapping From DropBox.

This migration guide contains the necessary steps to perform the actual migration, but there are many steps to preparing for migration. If this is your first time performing a migration, we have created a Migration Planning & Strategy Guide to walk you through planning, set-up, and general migration best practices.

To discover what items are moved with MigrationWiz in this scenario, and which items will not be moved, see Moved Items. Note that these items will vary by source and destination, so check the proper environment listings carefully.

MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. 

We are not able to support migrations with two-factor or multifactor authentication. 

 

Prepare the Source Environment

  1. Create a Dropbox Business user account that will be used for the migration, and grant team admin privileges to the user. Follow the instructions in the Add Tiered Admins guide from Dropbox.
  2. Create a list of the Dropbox user accounts that need to be migrated from the Source.

 

Prepare the Destination Environment

Google Drive (Own Service Account) Endpoint 

This endpoint requires your tenant service account to be set up and Google APIs be enabled. Follow the steps below to set up your environment for this endpoint. 

Prerequisites:

  • Subscription to Google Cloud Platform.

  • Google Super Administrator account.

  • Ability to set up a service account on the G Suite tenant.

  • Service account must be set up before the MigrationWiz project is created.

 Step 1: Create a Google Project:

  1. Go to the Google Cloud Platform (GCP) Console and sign in as a super administrator. Choose one of the options below:

    • If you haven't used the Google Cloud Platform Console before, agree to the Terms of Service and click Create Project.

    • If you have used Google Cloud Platform Console before, at the top of the screen next to your most recent project name, click Down to open your projects list. Then, click New Project.

  2. Enter a project name and click Create.

 Step 2: Enable APIs for Service Account

  1. From the Google Cloud Platform Console, click Menu > APIs & Services > Library.

  2. Enable the following APIs by selecting the specific API and clicking Enable.
    Repeat for each API listed below:

    • Google Drive API

    • Admin SDK

Make sure that the respective services are enabled within the Google tenant. You can control services for your users using the instructions on this page: Control who can access G Suite and Google Services.

 Step 3: Create Customer Tenant Service Account

  1. From the Google Cloud Platform Console, click Menu > IAM & Admin > Service accounts.

  2. Click Create Service Account and enter a name.

  3. Click Create.

  4. Assign the role of Owner to the new Service Account by selecting Owner from the Role drop down menu.

  5. Click Done.

  6. You will now be returned to the "Service Accounts" page. 
  7. On ‘Service accounts' page, click vertical ellipsis under 'Actions’ column for the service account created above.
  8. Click + Add Key.

  9. Click Create New Key.

  10. Make sure that JSON is selected as "Key Type."

  11. Click Create.

  12. Click Close.
    Notes:

    • Make sure that you download the key as a JSON file and make a note of the name and location of the file. This JSON file will be used when setting up the migration endpoint in the Mailbox Migration project.

    • The JSON file must contain information in the following fields: “type”, “private key”, and “client email”. If these mandatory fields are empty the file upload during endpoint creation will fail.

Step 4: Setting the Scopes for the Migration

From the Google Cloud Platform Console:

    1. Click Menu
    2. Click IAM & Admin
    3. Click Service Accounts
    4. Find the service account that was set up in Step 3: Create Customer Tenant Account.
    5. Find the Unique ID field for that service account by clicking the Column Display Options button in the right upper corner above Actions and copy the ID number. This is the Client ID number that will be used in a later step.
      Note:
      • This field often needs to be added to the view. Click on the Column display options button and add a checkmark to Unique ID, then click OK.
      • This Client ID should be considered similar to Administrator account passwords and handled securely.
    6. You will now have one of two options, depending on if the Google UI has been updated in your tenant.

    Old Google Tenant:

    • Go to the G Suite admin page at google.com
    • Click on Security
    • Click on Advanced Settings
    • Click Manage API Client Access.

    OR If your account shows the latest UI updates from Google, as shown below:mceclip0.png

    • Go to the G Suite admin page at google.com
    • Click on Security
    • Click Advanced Settings
    • Under ‘Domain-wide delegation’, click Manage domain-wide delegation
    • On the Manage domain-wide delegation page, click Add new

     Once these steps are complete:

    1. In the Client ID field, paste the Unique ID copied above.
    2. In the OAuth scopes (comma-delimited) field, paste all scopes listed below:
      1. For source endpoint :
        https://www.googleapis.com/auth/admin.directory.group.readonly, https://www.googleapis.com/auth/admin.directory.user.readonly, https://www.googleapis.com/auth/drive.readonly
        OR

      2. For destination endpoint (must include read-write scopes):
        https://www.googleapis.com/auth/admin.directory.group, https://www.googleapis.com/auth/admin.directory.user, https://www.googleapis.com/auth/admin.directory.group.readonly, https://www.googleapis.com/auth/admin.directory.user.readonly, https://www.googleapis.com/auth/drive.readonly,
        https://www.googleapis.com/auth/drive

    3. Click Authorize.

     You should now see your specific Unique ID and the associate scopes listed.

 

MSPComplete Steps

  1. Create the customer. For more information, see View, Add, and Edit Your Customers.
  2. Create the Source and Destination endpoints. For more information, see View, Add, and Edit Customer Endpoints.
    • For the Source endpoint:
      • Click Endpoints > Add Endpoint > Enter endpoint name > For endpoint type, select Dropbox.
      • Leave the radio button checked for Provide Credentials.
      • Click Add.
    • For the Destination endpoint:
      • Click Endpoints > Add Endpoint > Enter endpoint name > For endpoint type, select Google Drive.
      • Enter the Google admin account email address and domain name in the appropriate fields.
      • Click Add.
  3. Purchase User Migration Bundle licenses. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. Refer to these articles for more information:

 

MigrationWiz Steps

Create New Project

Google Drive (Own Service Account) Endpoint

To create a new migration project:

    1. Click the Go To My Projects button.
    2. Click the Create Project button.
    3. Click on the type of project that you wish to create. For this scenario, select Document. Document projects are used to migrate document drives from one cloud storage to another. Document migrations will maintain the folder hierarchy from the source to the destination.
    1. Click Next Step.
    2. Enter a Project name and select a Customer.
      Note: If you have not already added the customer into MSPComplete, you will need to click New to create the Customer. For steps on creating customers, see View, Add, and Edit Your Customers.
    3. Click Next Step.
    4. Select a Source Endpoint from the Endpoint dropdown menu or create a new endpoint. 
      Notes:
      • Click Endpoints > Add Endpoint > Enter endpoint name > For endpoint type, select Google Drive (Own Service Account).

      • Click Select File > Navigate to and select the JSON file that contains the Google Service Account key that was saved during the service account setup process.

      • Enter the Google admin account email address. Please note that this admin email should match the end user domain.

    5. Select a Destination Endpoint from the Endpoint dropdown menu or create a new one using the steps above. 
    6. Click Save and Go to Summary.
      Note: If setting up a Tenant to Tenant Coexistence mailbox project, check the box for Enable Tenant to Tenant Coexistence. Otherwise, leave that box unchecked.

Once the project is created:

  1. Add accounts to the project. For more information, see How do I add items to my migration project?
  2. Set the Project Advanced Options. For more information, see What project Advanced Options are available?
    • Under Support Options add:
      • InitializationTimeout=8. This will increase the timeout initialization timeout window to 8 hours. For more information, see Cannot get folders from My Drive.
        Note: There are no spaces on either side of the "=" sign, and the entries are case-sensitive, so pay special attention to the capital letters in the commands above.
    • Set the Preferred BitTitan Data Center. For more information, see How do I specify the data center to use for my migration?
    • BitTitan has no limitations to the number of folders per migration. Any folder limits will be set by Microsoft.
    • If Dropbox Business Team folders will be included in the migration, add these under Support Options:
  3. Run Verify Credentials. For more information, see How do I verify credentials?
  4. Notify users that a migration is occurring. Send an email to all users letting them know the time and date of the migration. During this time, they should not modify any documents in their Source Dropbox accounts, because any modifications will not be included in the migration.
  5. Perform the migration, using one of the following strategies:
    • Full Migration strategy. For more information, see How do I start a migration?
      • For small migration projects that are less than 50 users, we recommend a Full Migration strategy. This is a single, full-pass migration.
    • Pre-Stage Migration Strategy:
      • Pre-Stage pass. For more information, see How do I start a migration?
      • Full (Delta) pass. For more information, see How do I start a migration?
        • For large migration projects that are more than 50 users, we recommend Pre-Stage Migration strategy. This is a multiple-pass migration.
  6. Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics. Read How do I receive statistics for my migration project? for more information.

Post-Migration Step

Suspend the Source Dropbox user accounts to prevent users from inadvertently logging in and using the wrong accounts. Follow the instructions in the How do I suspend a team member's account on my Dropbox Business team? article from Dropbox.

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