This is the complete onboarding task flow for migrating folders and documents from Dropbox to Google Drive. 

MigrationWiz

MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. 

We are not able to support migrations with two-factor or multifactor authentication. 

First migration?

We’ve created a guide on scoping, planning, and managing the migration process for your use. If this is your first migration, we recommend reading this guide carefully. 

Prerequisites

Licensing

We recommend that you purchase the User Migration Bundle license for this migration scenario. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. For questions on licensing, visit MigrationWiz Licenses.

Limitations

• Due to the latest Dropbox update, admin access is no longer automatic. Moving forward, to have access to a team folder by default, you will need to add yourself to the folder from the admin console. Admins will always have access to all team folders in the admin console on the Team Folders page.
• MigrationWiz does not support the following scenarios:
  • Migration of Dropbox Teams Folders from the home location at this time. If you want to migrate a Teams Folder, it has to be copied under the owner’s folder in the home location. Please see the Advanced Options section below, for more details.
  • Migration for new Team Space in Dropbox. As per Dropbox help documentation, ‘Some teams have access to the new team folder structure. If you see a purple folder icon with one person on it on dropbox.com, you have the new team space.’
• To enable folder mapping during your migration, see Dropbox Migration FAQs.
• For a list of items that are and are not migrated, please refer to this guide. This list is updated frequently, so please refer back to it before all migration projects.
• The maximum file size for migration through MigrationWiz varies by migration type and environment, but may never exceed 60GB.

Migrated Items

Please click the bars below to check the migrated and non-migrated items. We are constantly working to create a better migration experience for you so these items may change over time.

Prepare the Source Environment

1. Create a Dropbox Business user account that will be used for the migration, and grant team admin privileges to the user. Follow the instructions in the Add Tiered Admins guide from Dropbox.
2. Create a list of the Dropbox user accounts that need to be migrated from the Source.

Prepare the Destination Environment

Google Drive (Own Service Account) Endpoint 

This endpoint requires your tenant service account to be set up and Google APIs to be enabled. Follow the steps below to set up your environment for this endpoint. 

Prerequisites

• Subscription to Google Cloud Platform.

• Google Super Administrator account.

• Ability to set up a service account on the G Suite tenant.

• The service account must be set up before the MigrationWiz project is created.

 Step 1: Create a Google Project

1. Go to the Google Cloud Platform (GCP) Console and sign in as a super administrator. Choose one of the options below:

   • If you haven't used the Google Cloud Platform Console before, agree to the Terms of Service and click Create Project.

   • If you have used Google Cloud Platform Console before, at the top of the screen next to your most recent project name, click Down to open your projects list. Then, click New Project.

2. Enter a project name and click Create.

 Step 2: Enable APIs for Service Account

1. From the Google Cloud Platform Console, click Menu > APIs & Services > Library.

2. Enable the following APIs by selecting the specific API and clicking Enable.
   Repeat for each API listed below:

   • Google Drive API

   • Admin SDK

Make sure that the respective services are enabled within the Google tenant. You can control services for your users using the instructions on this page: Control who can access G Suite and Google Services.

 Step 3: Create a Customer Tenant Service Account

1. From the Google Cloud Platform Console, click Menu > IAM & Admin > Service accounts.

2. Click Create Service Account and enter a name.

3. Click Create.

4. Assign the role of Owner to the new Service Account by selecting Owner from the Role drop-down menu.

5. Click Done.

6. You will now be returned to the "Service Accounts" page. 
7. On the ‘Service accounts' page, click the vertical ellipsis under the 'Actions’ column for the service account created above.

8. Click + Add Key.

9. Click Create New Key.

10. Make sure that JSON is selected as "Key Type."

11. Click Create.

12. Click Close.

    Important

    • Make sure that you download the key as a JSON file and make a note of the name and location of the file. This JSON file will be used when setting up the migration endpoint in the Mailbox Migration project.

    • The JSON file must contain information in the following fields: “type”, “private key”, and “client email”. If these mandatory fields are empty the file upload during endpoint creation will fail.

Step 4: Setting the Scopes for the Migration

From the Google Cloud Platform Console:

1. Click Menu
2. Click IAM & Admin
3. Click Service Accounts
4. Find the service account that was set up in Step 3: Create a Customer Tenant Account.
5. Find the Unique ID field for that service account by clicking the Column Display Options button in the right upper corner above Actions and copy the ID number. This is the Client ID number that will be used in a later step.

   Important

   • This field often needs to be added to the view. Click on the Column display options button and add a checkmark to Unique ID, then click OK.
   • This Client ID should be considered similar to Administrator account passwords and handled securely.

You will now have one of two options, depending on if the Google UI has been updated in your tenant. 

MSPComplete Steps

Create Customer

1. Click the Add button in the top navigation bar
2. Click the Add Customer button on the All Customers page
3. In the left navigation pane, select the appropriate workgroup and then click All Customers.
4. Click Add Customer.
5. Enter the new customer’s information in the Add Customer form. Primary Email Domain and Company Name are required. The rest are optional.
6. Click Save.
7. Repeat steps 1 through 4 for each customer you want to add. 

MigrationWiz Steps

Create a Document Project

1. Log in to MigrationWiz.
2. Click the Go to My Projects button.
3. Click the Create Project button.
4. Select the Document project type. 
5. Click Next Step.
6. Enter a Project name and select a Customer.
7. Click Next Step.
8. Select endpoints or follow the steps below to create new endpoints. 

Endpoints

Endpoints are now created through MigrationWiz, rather than through MSPComplete. The steps for this section outline how to create the endpoints in MigrationWiz.

If you are selecting an existing endpoint, keep in mind that only ten endpoints will show in the drop-down. If you have more than ten, you may need to search. Endpoint search is case and character-specific. For example, Cust0mer will not show up if the search is customer. We recommend keeping a list of endpoints you have created, along with any unique spellings or capitalization you may have used.

You may either use existing endpoints or create new ones. 

Create a Source Endpoint

1. Click Endpoints
2. Click Add Endpoint
3. Select Dropbox. 
4. Leave the Provide Credentials option selected.
5. Click Add Endpoint. 

Create a Destination Endpoint

1. Click Endpoints.
2. Click Add Endpoint.
3. Select Google Drive (Own Service Account)

4. Click Select File > Navigate to and select the JSON file that contains the Google Service Account key that was saved during the service account setup process.

5. Enter the Google admin account email address and domain name in the appropriate fields. Please note that this admin email should match the end-user domain.

6. Click Add Endpoint. 

Add Users

Add the user accounts that will be migrated to the project. MigrationWiz allows you to bulk import users into the system.

You may use Bulk Add, Quick Add, or add the accounts to the MSPComplete customer. 

Advanced Options

Team folders are a feature of Dropbox Business that allows admins to create folders that are instantly shared with all members of their team or organization. However, unlike standard shared folders, team folders don't have an owner assigned to them in Dropbox, so they are not migrated by default as part of a document migration project.

Support Tab

• InitializationTimeout=8 This will increase the timeout initialization timeout window to 8 hours. There are no spaces on either side of the "=" sign, and the entries are case-sensitive, so pay special attention to the capital letters in the commands above. 
• ShouldConvertToDestinationFormat=1 MigrationWiz converts the Microsoft file types (".doc", ".docx", ".ppt", ".pptx", ".xls", ".xlsx") into Google file types (Google Docs, Google Sheets, Google Slides), where possible. The file conversions do not happen by default.
• ShouldMigrateSharedWithMeFolderAsSource=1 
• TeamFolderOwnerEmail=<team admin email address> This migrates the team folder only under the defined team admin account. 

Run Verify Credentials

1. ​Sign in to your MigrationWiz account.
2. Open the Project containing items you wish to validate.
3. Select the items you wish to validate.
4. Click on the Start button in your dashboard.
5. Select Verify Credentials from the drop-down list.

Once complete, the results of the verification will be shown in the Status section.​ 

Notify Users

Notify users that a migration is occurring. Send an email to all users telling them the time and date of the migration. During this time, they should not modify any documents in their Source Dropbox accounts, because any modifications will not be included in the migration.

Run Migration

For small migrations, we suggest skipping the pre-stage pass and simply performing the full migration. However, for large migrations with more than fifty users, we do recommend the pre-stage migration.

Pre-Stage pass

1. Select the users you wish to migrate
2. Click the Start button from the top
3. Select Pre-Stage Migration
4. Under the Migration Scheduling section, from the drop-down list, select 90 days ago
5. Click Start Migration.

Full pass

1. Select the users
2. Click the Start button from the top
3. Select Full Migration
4. Click Start Migration

Run Retry Errors

Look through the user list and click any red "failed migration" errors. Review the information and act accordingly.

If problems persist, contact Support.

Request Statistics

Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics.

Post-Migration Step

Suspend the Source Dropbox user accounts to prevent users from inadvertently logging in and using the wrong accounts. Follow the instructions in the How do I suspend a team member's account on my Dropbox Business team? article from Dropbox.