How Does the Help Center Help Me Find Answers?

Introduction

Welcome to the BitTitan Help Center! In this article, we’ll introduce you to the BitTitan Guided Assistance tool and help you learn how to get the most out of your support experience.

Guided Assistance is a tool that takes what you’re searching for and guides you through the articles that are likely to be the most helpful for you. This often surfaces articles you might not have known were relevant and gives you a focused selection of choices to avoid overwhelming you with options.

Basically, this is your helpful guide that brings you articles and asks which one you’d like to choose, then selects the next batch for you, based on your choice, and so on.

Guided Assistance won’t answer all your problems and questions, of course. Some issues are unusual, new, or just plain complex enough that we don’t have articles written for them. Your situation might be unique, or you might be encountering an error from another program. Guided Assistance, in that case, helps take away variables in your question so that Support doesn’t need to spend your valuable time asking basic questions, they can get to the root of the problem and help you solve it.

If you’d like to help us improve Guided Assistance, you can let us know when it is helpful, and when it isn’t. If you’re not seeing articles that answer your question, or they don’t seem relevant to your problem, we’d like to know so we can adjust the articles you are shown. You can just let your Support agent know or cut a ticket.

And, as always, if Guided Assistance can’t answer your question, one of our experienced Support professionals is ready to assist you so that you can get your files migrated and get back to your day.

Using Guided Assistance

First, click the square box that says, “Contact Support.” This will bring you into Guided Assistance, where you will be asked which product you need help with. From there, you’ll select your migration type, the topic you’d like to learn more about, and, lastly, what specific help you’re looking for.

This will build a list of suggested articles for you. These choices do not kick you into a new tab, so you have visibility on all your decisions, and can go back and change one of your categories if you like.

From there, if you can’t find the answer you need, scroll to the bottom of the page. If you’re signed in, you’ll be able to click “Submit a Ticket” and request hands-on assistance from Support.

If you’ve already cut a ticket, a box on the side of the page offers you the ability to check up on those tickets or post new questions.

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