MigrationWiz Licenses

BitTitan offers several license types for migrations. In this article you will find answers to common questions about licensing and guidance to choose the correct license for your migration. You can configure your migration project at any time and purchase licenses whenever you want to run your migration. Each license type creates a new invoice for simple tracking and billing on each migration project.

Note: Licenses remain available for one year from the time of purchase.

 

Purchasing Licenses

Licenses are required to run migration projects in MigrationWiz. To obtain license pricing information, or purchase licenses, click the Purchase button at the top of your MSPComplete or MigrationWiz dashboard.

Payment: Credit cards and, in certain situations, wire transfers are accepted.  

  • When purchasing with a credit card, payment is immediately processed during checkout. Licenses are granted to your account instantly.
  • Wire transfers are available for purchases of 100 or more licenses. If you are purchasing at least 100 licenses, you will have the option to purchase with a wire transfer during checkout. A wire transfer checkout will generate an invoice with wiring information for your accounts payable department and bank. Once the funds are received by our system, the licenses are granted to your account immediately. 

 

To purchase licenses:

  1. Sign in to your BitTitan account. 
  2. In the top navigation bar, click Purchase.
  3. Click the Select button and choose the license type you need.
  4. Enter the number of licenses you want to purchase. Click Buy Now.
  5. Enter a Billing address if applicable.
  6. Click Next.
  7. Review the Order Summary and enter a payment method.
  8. Click Place Your Order.

 

License Types

When determining which license is required, remember that licenses are based on the source item type.

MigrationWiz will consume different types of license based on the source item type. See the descriptions of each license type below.

 

Mailbox Licenses vs. User Migration Bundle Licenses

The User Migration Bundle license is the most commonly used MigrationWiz license. Each license must be applied to specific users and covers mailboxes, archives and documents. Additionally, User Migration Bundles allow the users to configure their Outlook Profiles using DeploymentPro. The Mailbox licenses are used for mailbox-only migrations, and are generally only applied in special cases. These licenses are not directly applied to users and are automatically consumed by MigrationWiz. 

 

User Migration Bundle License

These licenses enable multiple migrations of user mailboxes, documents, and in-place archives. It also allows the use of DeploymentPro to perform post-migration Outlook email profile configuration.

  • User Migration Bundle Licenses have unlimited data available per license.
  • User Migration Bundle Licenses are applied to the customer's users and expire 12 months after their purchase date. 
  • Document, Personal Archive, and DeploymentPro projects are all included when using User Migration Bundle Licenses.
  • This license type must be applied manually.

 

Mailbox Migration License

These are required when the Source item in MigrationWiz is a mailbox.

  • Allows up to 50GB of data to be migrated, per user, and up to 10 passes per user.
  • Mailbox licenses cannot be used when the source is an in-place email archive mailbox.
  • Mailbox Licenses can be used the destination is an in-place email archive mailbox as long as the source item is an active mailbox.
  • If you are migrating more than 50GB, purchase enough licenses to cover the total amount of data being migrated. Increase the licensing count within your project's Advanced Options.
  • The mailbox migration license window under the Purchase button will display all the current licenses available in your account.
  • This license type will apply automatically if the correct number exist in your account.

 

Public Folder Migration License

These are required for Public Folder source item migrations.

  • Each license allows up to 10GB of data to be migrated per item and allows up to 10 passes per item.
  • If more than 10GB is being migrated, purchase enough licenses to cover the total amount of data being migrated. Increase the licensing count within your project's Advanced Options.
  • Supported Destinations for Public Folder migrations include Public Folders and Shared Mailboxes.
  • This license type will apply automatically if the correct number exist in your account.

 

Collaboration Migration License

These are required when migrating Microsoft Teams from Office 365 using MigrationWiz.

  • The Collaboration Migration License is required when migrating Microsoft Teams from Office 365 using MigrationWiz. One license is required per team.

    • Each Collaboration Migration License allows up to 100GB of data to be migrated per license per team.

    • Each Collaboration Migration License is applied to one team and expires 12 months after its purchase date.

    • If teams with more than 100GB of data are being migrated, purchase the number of licenses required to cover the total amount of data being migrated, per the guidelines above.

  • The supported Destination for Collaboration migrations is Office 365.
  • This license type will apply automatically if the correct number exist in your account.

 

MigrationWiz: Hybrid License

BitTitan Hybrid Management orchestrates migrations between on-premises Exchange servers and Exchange Online in Office 365 by controlling the Hybrid Exchange Module and providing auto-discovery, automated batch creation, and simplified management.

This license type will apply automatically if the correct number exist in your account.

Source: On-Premises Exchange 2010+

Destination: Microsoft Office 365

 

Using Licenses

As you attempt to perform a migration in MigrationWiz, the platforms validate the functions against the subscriptions or licenses you have purchased. If you need to acquire additional subscriptions or licenses, the platforms tell you exactly what you need to obtain and guide you through the process of purchasing the items.

We never consume any license unless a migration is successful. If a specific mailbox cannot migrate successfully, no license is consumed. A license may be temporarily consumed while a migration is in progress, but the license is automatically restored if the migration fails or is stopped.

Licenses are not locked to a specific project- they are tied to specific types of migrations. This means that licenses are available for any project of that migration type.

Whenever you start a migration, we clearly indicate whether a license will be used or not. We also keep track of all license usage in a security log. Contact Support with questions and we will review or send you license usage log information.

In the case of a successful migration with errors, you can perform “retry error” migration pass free of charge, regardless of whether you used a trial migration or a mailbox license to migrate. This type of migration only attempts to repair migration errors, and cannot be used to migrate items received after the initial migration.

In the case of Full migrations (also known as Delta), if you used a mailbox migration license for the Pre-Stage migration, you can perform Delta migrations at no additional charge. Up to 10 successful migration passes and up to 50GB are allowed if you are performing a mailbox migration project.

Deleting a line item after successful migration pass and recreating a new line item with the same details (e.g., same email address) will still consume additional licenses even if it is done on the same project.

By default, after six (6) months of inactivity, a project is deleted and the licenses are considered consumed if there was a successful Pre-Stage or Full Migration. To change this default period of inactivity, please view: How do I extend the unused period of my Project? 

To keep the same license between different projects, you have to move the line items instead of recreating them.

Administrators and managers must manually apply User Migration Bundle licenses to the customer's users before mailbox, document, and personal archive migrations can be performed for those users.

Other license types (Mailbox Migration and Public Folder Migration licenses) apply automatically. The system will automatically add them as needed once the migration process is started. Read Migration License Types for more information about licensing options.

 

Applying User Migration Bundle licenses in MSPComplete

  1. Sign in to MSPComplete at https://manage.bittitan.com.
    • When you sign in, make sure to select the MSPComplete button above the email field.
  2. Select the correct workgroup on the top of the left navigation pane.
    Note: This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup if the project was not created under your account.
  3. On the left navigation pane, click Customers.
  4. Click the customer that employs the user to whom you want to apply a User Migration Bundle license.
  5. Click the Users tab at the top of the page.
  6. Check the box to the left of the email for the user(s) to whom you want to apply a license.
  7. Click the Apply User Migration Bundle License button at the top of the page.
    Note: It is recommended that users be added to the Customer page with the vanity domain. Then have the User Migration Bundle Licenses applied, before editing to show the .onmicrosoft domain, if the .onmicrosoft domain will be used for the migration.
  8. If there is at least one unassigned User Migration Bundle license available for each selected user, click Confirm.
    Important: If there are no User Migration Bundle licenses currently available to be assigned and your role in the workgroup is Manager or higher, the form that appears provides all the necessary information and will walk you through the steps of purchasing User Migration Bundle licenses.

Remove User Migration Bundle licenses previously applied 

  1. Sign in to MSPComplete at https://manage.bittitan.com.
    • Select the MSPComplete button above the email field when you sign in.
  2. Select the correct workgroup on the top left navigation pane.
    Note: This is the workgroup the customer and migration project were created under. Your account must be part of the workgroup if the project was not created under your account.
  3. On the left navigation pane, click Customers.
  4. Click the Customer that employs the user from whom you want to remove the User Migration Bundle license.
  5. Click the Users tab at the top of the page.
  6. For each user that needs to have the User Migration Bundle License removed, click the ellipsis on the far right.
  7. Click Remove Bundle from the drop-down menu.
    Important: The User Migration Bundle License can only be removed if no migration actions have been performed and the license was applied to the user within 24 hours of the removal attempt. If a Verify Credentials or a Trial migration has been run on a user who is not supposed to be included in the project, contact Support. Licenses will not be removed if data has been migrated in a Pre-Stage or Full migration pass.

Applying User Migration Bundle Licenses in MigrationWiz

  1. Sign in to MigrationWiz at https://migrationwiz.bittitan.com.
    • You can either sign in and make sure to select the MigrationWiz button above the email field or sign into MSPComplete page, then click the All Products button and select MigrationWiz.
  2. Select the correct workgroup on the top of the left navigation pane.
    Note: This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup and project sharing must be enabled, if the project was not created under your account. For more information see Add and Edit Workgroups and Project Sharing in MigrationWiz.
  3. Click the project that requires licenses to be applied.
  4. Check the box to the left of the email for the user(s) to whom you want to apply a User Migration Bundle license.
  5. Click the More menu (3 stacked lines) at the top of the project page.
  6. Click Apply User Migration Bundle License.

To remove a User Migration Bundle License that has been applied (e.g., to a user who will not be migrated):

  1. Sign in to MigrationWiz at https://migrationwiz.bittitan.com.
    • You can either sign in and make sure to select the MigrationWiz button above the email field or sign into MSPComplete page. click the All Products button and select MigrationWiz.
  2. Select the correct workgroup on the top of the left navigation pane.
    Note: This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup and project sharing must be enabled, if the project was not created under your account. For more information see Add and Edit Workgroups and Project Sharing in MigrationWiz.
  3. Click the project that requires licenses to be removed.
  4. Check the box to the left of the email for the user(s) from whom you want to remove the User Migration Bundle license.
  5. Click the More menu (3 stacked lines) at the top of the project page.
  6. Click Remove licenses.
    Important: The User Migration Bundle License can only be removed if no migration actions have been performed and the license was applied to the user within 24 hours of the removal attempt. If a Verify Credentials or a Trial migration has been run on a user who is not supposed to be included in the project, please contact Support. Licenses will not be removed if data has been migrated in a Pre-Stage or Full migration pass.

For both application options, allow time for the license to process through the system before trying to perform migrations for the newly licensed user accounts. License processing can take up to several minutes.

 

Frequently Asked Questions About Licensing

 

Can I change license categories?

License categories may be chosen before the migration has begun. Once the migration has begun, the license will be consumed and may not be changed.

 

Will deleting a project return used licenses to my account?

​​No. If you delete migrations that have completed a Pre-Stage pass or a Full pass, the associated licenses will also be deleted. This cannot be undone and will require that you recreate the migrations and use additional licenses to run them again.

Note: The User Migration Bundle license is an exception to the above rule, as it is applied directly to the user being migrated and is independent of MigrationWiz. Therefore, if the project is deleted, the license remains assigned to the user and is not lost. Before deleting any projects due to issues, contact BitTitan Support for help.

 

My previous migration failed and I want to resubmit:

We do not consume licenses for failed migrations. If a migration fails (or is stopped), we automatically restore any used license to your account. When you resubmit for migration again, we debit the license we just restored. 

 

 My previous migration succeeded and I want to resubmit:​​

When using a mailbox migration license, no new license will be debited when you resubmit. This is because mailbox migration licenses allow up to 10 successful passes per mailbox.

 

How do I perform a migration with two different types of licenses?​

​​​You cannot perform a single migration with two different types of licenses. ​​​For example, you cannot run Mailbox migrations for 5 users if you have 2 MigrationWiz-Mailbox licenses and 3 MigrationWiz-Document licenses. You can only launch as many migrations as you have licenses of that specific type. 

Note: The exception to this is the User Migration Bundle license. The User Migration Bundle license includes the functionality of MigrationWiz-Mailbox, MigrationWiz-Document, and MigrationWiz-Personal Archive licenses. This allows the User Migration Bundle license to be used in combination with a single migration type license appropriate for the migration.

You can see which types of licenses you have by clicking on the Account button in the top right corner and selecting Licenses.

If you purchased the User Migration Bundle license, then you can perform multiple migrations of various types. For example, you can perform a mailbox migration, and then later perform a document migration without having to purchase additional licenses.

 

How many mailboxes can I migrate with a single license?

A single license gives you the ability to migrate a single mailbox to a single Destination. A mailbox license may grant you 50GB of data transferred, and up to 10 passes per mailbox.

Here are some examples to help explain how mailbox licenses work:

  • You cannot migrate ten 5GB mailboxes using a single license. 
  • You cannot use each pass to migrate a different mailbox.
  • Each pass must be performed against the same mailbox.
  • When the license limit is reached, the migration will stop. To continue, you must purchase additional licenses. Then you can resubmit the item for migration. The migration will begin where it left off.

 

​How long will it take to receive licenses after payment?

​​Licenses are released once payment has been received:

  • If you purchase via credit card, licenses will be available immediately upon payment.
  • If you purchase via wire transfer (100+ licenses), licenses will be available once payment has been received and accepted.
  • We do not accept purchase orders, because of processing overhead.

In both cases, you will be notified by email that payment has been accepted and licenses will be available in your account upon notification.

Typical Purchase Processing Times:

  • Via credit card - 
  • Via wire transfer - within 24 hours.
  • Via ACH transfer (US Only) - within 3-4 business days.

When you call your bank to request a transfer, your order may not be processed immediately. Most banks queue up requests and process them once a day.

If you have not received your licenses in a timely manner, we recommend calling your financial institution and asking them if the electronic payment has been processed.

 

How do I request a refund for licenses?

Administrators and managers can request a subscription or license refund if the following requirements are met:

  • It’s been over 24 hours since the original purchase.
  • It’s been less than 15 days since the original date of purchase.
  • You used a credit card for the purchase.
  • You haven’t consumed the licenses on a project or assigned and performed services with the subscriptions.

 To request a refund:

  1. Select the workgroup at the top of the left navigation pane.
  2. Click Settings on the left navigation pane.
  3. Click Licenses, then click Refund next to the subscriptions or licenses you want refunded.

    Note: The refund button is not displayed and you cannot get a refund if the refund requirements are not met.

The card billed will be refunded one to two business days after the refund request.

 

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