Notice: This Knowledge Base article pertains specifically to the new version of DeploymentPro that is in the MSPComplete portal, and not to the DeploymentPro for UserActivation product.
How do I manually remove the log files for DeploymentPro?
The log files for DeploymentPro are stored in the following directory: C:\Program Files (x86)\BitTitan\DeviceManagementAgent\log
These can be deleted by running the PowerShell script under Option 1, or manually, as directed in Option 2 below.
Download and run the following PowerShell script.
To run this PowerShell script, follow these steps:
- Click on the link to the script here.
- In the resulting pop-up window, click on the down arrow.
- From the drop-down list, select Save As.
- Save to your preferred download directory.
- Right-click PowerShell, and then click Run as administrator.
- Within PowerShell, change to the directory that contains the file DMACleanAndUpdateV4.ps1
- Execute script by running .\DMACleanAndUpdateV4.ps1
- Note: You may need to set the execution policy to Unrestricted before the script can be executed successfully. To do this, type Set-ExecutionPolicy -ExecutionPolicy Unrestricted into the PowerShell session.
- Check the log directory (C:\Program Files (x86)\BitTitan\DeviceManagementAgent\log) to ensure that all files have been removed.
Note: The PowerShell script will do the following:
- Check for administrator privilege, and prompt for credentials to be entered (if the user account does not have admin privilege)
- Stop the DMA service, and all Agent components and modules
- Check for log files in the directory, and if they exist, then remove the log folders and files
- Launch the update for DMA and restart the service
Manually delete the log files, using either Windows Explorer or the Command Console.
Command Console Instructions:
These can be manually deleted by using an account with elevated privileges.
To run a command console window with elevated privileges, follow these steps:
Click Start, click All Programs, and then click Accessories.
Right-click Command prompt, and then click Run as administrator.
If the User Account Control dialog box appears, enter administrator credentials, and then click Continue.
Change to the directory listed above, and delete all of the files within this directory. Important: Care must be taken with this step, because you have elevated privileges. Before deleting any files, make sure that you have changed to the exact directory listed above.
The steps above steps may vary, depending on the operating system that is in use.
- More information on deleting files from the command console can be found in the TechNet article here.
- More information on removing directories from the command console can be found in the TechNet article here.
Windows Explorer Instructions:
- Information on deleting files using Windows Explorer can be found in the Office support article here.