How do I test mailbox access?
Answer:
See the section below that refers to the specific software you are using.
Note: In addition to all the specific steps detailed below, Microsoft provide a very useful tool too: Microsoft Remote Connectivity Tool.
Exchange Server 2003:
To test mailbox access on the Exchange Server 2003, perform the following:
- Open the browser to https://mail.example.com/exchange
- Ideally, we recommend opening this URL from a non-domain-joined machine on a different network than the Exchange Server.
- mail.example.com is the DNS name of the OWA server.
- When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
- This can be either the credentials of the end user mailbox itself or administrative credentials.
- To migrate using administrative credentials, enter administrative credentials into OWA.
- The Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
-
If using administrative credentials, change the URL to https://mail.example.com/exchange/user@example.com
- user@example.com is the primary SMTP address of the mailbox being accessed.
- The result is that the Inbox of the mailbox user@example.com should be visible.
Exchange Server 2007:
To test mailbox access on Exchange Server 2007, perform the following:
- Open the browser to https://mail.example.com/owa
- Ideally, we recommend opening this URL from a non-domain joined machine on a different network than the Exchange Server.
- mail.example.com is the DNS name of the OWA server.
- When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
- This can be either the credentials of the end user mailbox itself or administrative credentials.
- To migrate using administrative credentials, enter administrative credentials into OWA.
- The Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
- user@example.com is the primary SMTP address of the mailbox being accessed.
- The result is that the Inbox of the mailbox user@example.com should be visible.
- If it fails:
- Make sure the email address is resolved to an user by clicking on the Check Names button when composing a new message.
- Grant permissions to the administrative account
Exchange Server 2010:
To test mailbox access on Exchange Server 2010, perform the following:
- Open the browser to https://mail.example.com/owa
- Ideally, we recommend opening this URL from a non-domain-joined machine on a different network than the Exchange Server.
- mail.example.com is the DNS name of the OWA server.
- This can be either the credentials of the end user mailbox itself or administrative credentials.
- If you want to migrate using administrative credentials, enter administrative credentials into OWA.
- The Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
- Click on the name in the top right corner.
- Click on Open mailbox.
- Enter the primary SMTP address of the mailbox being accessed.
- Click on Open.
- Make sure it is possible to view the Inbox of the end user's mailbox.
-
If it fails:
- Make sure the email address is resolved to an end user by clicking on the Check Names button when composing a new message.
Exchange Server 2013/2016:
To test mailbox access on Exchange Server 2013/2016, perform the following:
- Open your browser to https://mail.example.com/owa
- Ideally, we recommend opening this URL from a non-domain-joined machine on a different network than the Exchange Server.
- mail.example.com is the DNS name of the OWA server.
- This can be either the credentials of the end user mailbox itself or administrative credentials.
- To migrate using administrative credentials, enter administrative credentials into OWA.
- The result is that the Inbox of the end user's mailbox or administrator's mailbox should be visible once logged in.
- Click on the name in the top right corner.
- Click on Open mailbox.
- Enter the primary SMTP address of the mailbox being accessed.
- Make sure the email address is resolved to an end user.
- Click on Open.
- Make sure it is possible to view the Inbox of the end user's mailbox.
- If it fails, grant permissions to the administrative account.
Microsoft Office 365:
To test mailbox access on Microsoft Office 365, perform the following:
- Open the browser to https://portal.microsoftonline.com.
- When prompted for credentials, enter the user name and password of the account to be used to access the mailbox.
- This can be either the credentials of the end user mailbox itself or administrative credentials.
- To migrate using administrative credentials, enter administrative credentials into OWA.
- The result is a successful login to the Office 365 portal.
- Click on the Outlook link at the top right of the page.
- The Inbox should be visible.
- If using administrative credentials, change the URL so that it looks like the following https://mail.office365.com/owa/user@example.com
- Only change the portion of the URL after the OWA virtual directory by replacing it with the primary SMTP address of the mailbox.
- user@example.com is the primary SMTP address of the mailbox being accessed.
-
The Inbox of the mailbox user@example.com should be visible.
Microsoft Live@Edu:
To test mailbox access to Microsoft Live@Edu, perform the following:
- Open the browser to https://outlook.com/example.com where example.com is your domain.
- When prompted for credentials, enter the user name and password of the account to be accessed.
- This can be either the credentials of the mailbox itself or administrative credentials.
- To migrate using administrative credentials, enter administrative credentials into OWA.
- The Inbox should be visible.
- Change the URL so that it looks like the following https://mail.office365.com/owa/user@example.com
- Only change the portion of the URL after the OWA virtual directory by replacing it with the primary SMTP address of the mailbox.
- user@example.com is the primary SMTP address of the mailbox being accessed.
- The Inbox of the mailbox user@example.com should be visible.
IMAP Server:
Please use this third-party tool to test the IMAP maibox credentials: https://pingability.com/mailtest.jsp.
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