Antivirus and antimalware software running on client machines can sometimes block the functionality of Device Management (DMA) and DeploymentPro software. Various error messages can occur indicating that this is the case.
“We have encountered an error in configuration. Failed to access executable file path. Access denied.”
Device Management Agent or DeploymentPro
Cause and description of error
Antivirus and/or antimalware software is blocking DMA or DeploymentPro file installation on client machines.
Resolution or workaround
Prior to the deployment of the DMA agents to your customers, verify that your antivirus policies have excluded:
- The folder path/installation directory where DMA resides
C:\Program Files (x86)\BitTitan" AND "%LOCALAPPDATA%\BitTitan
- The executable/processes that will install DMA
- The processes or modules associated with DMA
For more information