This is the complete onboarding task flow for migrating mailboxes from G Suite to On-Premises Microsoft Exchange, versions 2007, 2010, 2013, or 2016.
Complete each step in the order listed. Links to corresponding Knowledge Base articles are provided.
The MSPComplete section includes steps to deploy the Device Management Agent (DMA) to end users. Deploying DMA to end users is a prerequisite if you will be using DeploymentPro.
DeploymentPro can possibly be used to configure the Outlook profiles, however, it is not officially supported for use with Exchange.
- Note: DeploymentPro is included with the User Migration Bundle license. DeploymentPro cannot be purchased as a standalone service license, and it cannot be added to the single-use mailbox migration license. If you wish to remotely configure Outlook mail profiles using DeploymentPro after a migration, purchase the User Migration Bundle license.
MigrationWiz is a migration solution (not a synchronization solution) and will NOT propagate updates, deletes, or moves of the items previously migrated in the first migration pass because we do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.
MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. For more information, visit Project Sharing in MigrationWiz.
Prepare the Source Environment
- Grant MigrationWiz OAuth 2.0 access to G Suite. For guidance, see Enable access to G Suite using OAuth 2.0.
- If you are migrating from multiple domains, repeat these steps for each domain.
- OAuth administrative credentials will not function properly with G Suite for Business Legacy free accounts, G Suite Legacy free accounts, or Google Apps Legacy free accounts. Unfortunately, migrating any Google Legacy free accounts is not supported.
- Ensure IMAP access is enabled for all users. For details on how to check this, refer to the Google support article here.
- Ensure the folder size limits on IMAP folders have been removed for all users. For each user, click the gear icon > Settings > Forwarding and POP/IMAP tab > Folder Size Limits > Select the radio button for Do not limit the number of messages in an IMAP folder (default).
Note: this is an end user setting, which can only be set on a per user basis. Therefore, we recommend that you send instructions to your end users to check this setting. KB005104
- Export mailboxes to CSV file(s). From Google Admin portal > Click Users > Click ⁝ (3 vertical dots) > Download Users > Download All Users > Click OK > Save.
Prepare the Destination Environment
- Set up the user accounts
- Create an admin account for migration that has full access permissions to all mailboxes. KB004725
- In the PowerShell script above, change the -User account to match the name of the admin account that was set up for migration.
- Any user account that is a part of the domain administrator, schema administrator, or enterprise administrator groups will not have any administrative rights to mailboxes, no matter how many permissions are granted. A security default of Exchange Server is to explicitly deny any user that is a member of these groups. This is why we recommend creating a new user account specific for migration.
- Set up a remote PowerShell session with Exchange 2010+. KB005111
- To manually grant administrative access for migration, execute the following PowerShell command in the Exchange PowerShell Console:
Get-Mailbox -ResultSize Unlimited | Add-MailboxPermission -AccessRights FullAccess -Automapping $false -User MigrationWizNotes:
- Increase message size limits. KB004613
- Increase maximum accepted content length. KB004609
- Increase maximum receive message size. KB004532
- Increase maximum accepted request length. This is only valid if your Destination server is running Exchange 2007. KB004610
- Create the customer. KB005421
- Create the Source and Destination endpoints. KB005427
- For the Source endpoint:
- Click Endpoints > Add Endpoint > Enter endpoint name > For endpoint type, select G Suite/Gmail.
- It is necessary to add ALL domains that will be migrated from. This means that if there are users in one project with domain names Sourcedomain.com and Destinationdomain.com, it is important to ensure that both of these are added under Your Domains when creating the endpoints. When you add a domain, you need to click the "+" button.
- Enter Administrative email address.
Note: This is the account that has admin access level to the Google admin portal.
- For the Destination endpoint:
- Click Endpoints > Add Endpoint > Enter endpoint name > For endpoint type, select Exchange Server 2003+
- Enter the OWA URL KB004392
- Click the Provide Credentials radio button, and enter the admin account credentials for the account that was set up under the “Prepare the Destination Environment” section of this guide.
- For the Source endpoint:
- Purchase licenses. We recommend that you purchase the User Migration Bundle license for this migration scenario. User Migration Bundle licenses allow you to perform multiple migrations of User mailboxes, documents, and personal archives, plus Google coexistence configuration and allows the use of DeploymentPro to perform post-migration Outlook email profile configuration. Refer to these articles for more information:
- Deploy DMA to users. Once DMA has been deployed to users, check the Users tab in MSPComplete. This will be populated with the user accounts that have DMA installed. DMA can be deployed by either of these options:
- Via Group Policy Object (GPO).
Note: This is the recommended methodology because no end user interaction is required. KB005412
- Via email. KB005411
- Launch DeploymentPro.
- Enter the Domain.
- Select the Destination endpoint.
- Checkmark the Auto-populate box.
- In the Client Interface Configurations section, upload your company logo and add supporting text.
Note: We strongly recommend doing this, because this is the logo and text that end users will see in a desktop pop-up when they are prompted to reconfigure their Outlook profiles. If you do not upload your own logo, the default BitTitan logo will be included instead.
- Save and continue.
- Go to All Products > DeploymentPro and follow the prompts to launch.
- Select a customer from the list by clicking on the customer name.
Note: The status column will show enabled when a customer account has had DMA deployed.
- Configure customer DeploymentPro module:
- Activate DeploymentPro module for users.
- Either select all users (by putting a checkmark in the box to the left of the Primary Email column heading) or select the individual users (by putting a checkmark in the boxes to the left of the user email addresses).
Note: DeploymentPro is included with the User Migration Bundle license. DeploymentPro cannot be purchased as a standalone service license, and it cannot be added to the single-use mailbox migration license. If you wish to remotely configure Outlook mail profiles using DeploymentPro after a migration, purchase the User Migration Bundle license.
- Click the Schedule Cutover button.
- Schedule the profile cutover date.
- Set the date and time for the Outlook profile configuration to occur, and click the Schedule Cutover button.
- The DeploymentPro module will install on user devices immediately and then run silently until this date.
- The profile cutover date should be set to a date and time that is shortly after MX record cutover.
- Create a Mailbox Migration project. Read the How do I create a new migration project? article for more information.
- Add the accounts (also referred to as "items") that will be migrated to the project. KB004842
- Set the Project Advanced Options. KB004834
- The following options are the most valuable for this migration scenario:
- Under Filtering, add:
(^All Mail$|^All Mail/)KB005626
- This will filter out the All Mail label from your migration passes. It will speed up your migration passes.
- You will remove this folder filter before performing your final migration pass. These steps are included later in this section.
- Under Support/Support options, add:
- If mail coexistence is required, you must set up mail forwards against those user accounts that are in the migration batches. Options:
- Manually set forwards during a migration on a per-user basis, from the individual users' portal.
Note: This is only a valid option if there are a small number of users. KB004316
- Manually set forwards during a migration on a per-user basis, from the admin portal.
Note: This is a suitable option for small- to medium-sized projects. KB004374
- Automate the setup of mail coexistence (forwards) for G Suite through the MigrationWiz management console tool.
Note: This is the best option for large projects. KB005168
- If calendar free/busy coexistence is required, you must enable Google coexistence to support free/busy information. Google Coexistence Setup Guide
- If you are migrating in batches, you will not be cutting over the MX records until your final batch of users has been migrated.
- Under Project Advanced Options > Filtering section, delete:
(^All Mail$|^All Mail/)KB005626
- Select the users > Click the Start button from the top, select Full Migration > Click Start Migration. KB004938