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How do I get support for your products?

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14 comments

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    Systems Staff

    Where do you get support? No submit ticket button.

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    Anne Kohler

    Hi Matthew,

    Which link did you see that needs to be updated?  I've check the links in the ticket and all of them appear to work correctly for me.

    Thanks,

    Anne

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    Jack tattersall

    NO PLACE TO GET SUPPORT, MY MIGRATION HAS BEEN STUCK ON "SUBMITTED FOR 4 HRS"

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    Ari Kangas

    Been searching for the *submit ticket' button for half a hour now, getting really frustrated. What the hell is this? 

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    Dean Howarth

    didn't migrate all content but marked as fully migrated. no error what so ever, and no email /phone support.

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    Ana Lopez

    what is the price of telephone assistance

     

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    Matthew Prickett

    Hi Anne,

    "Submit a Ticket" is the link in the following txt from the article...

    This process will walk you through our Guided Assistance program and show you how to open a ticket with us. For Premium Phone Support, please scroll to the bottom of the page. (Or go straight to Submit a Ticket.)

    Apologies, should have stated before :)

    Thanks,

    Matthew

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    Kyle Rinner

    Ana,

    Here is our store page with current prices for all licenses. https://store.bittitan.com/

    Thank you

    Kyle

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    Ana Lopez

    ¿Cuál es el precio de la asistencia telefónica?

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    Anne Kohler

    Hi Matthew,

    Thanks!  I appreciate it!  I'll send that up to our KM team right now.  

    That link does work for me to go to the Guided Assistance, but it definitely could be tidied up.  :)

    Thanks again!

    Anne

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    Matthew Prickett

    the link in this article needs updating.

    it should be...

    https://help.bittitan.com/hc/en-us/requests/new?

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    Peter Belies

    Much like Christopher I have found no Submit a Ticket button leaving me with no way to get support. 

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    Luis Barrera

    No Submit Ticket button, how can we contact support if we're having an BitTitan-related issue?

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    Christopher Paluch

    Anne, I fill out the Guided Assistance, but never see a Submit a Ticket button.  So now what?

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