BitTitan Triage
Articles
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Unable to access an account or mailbox
Error Unable to access an account or mailbox. Cause For Exchange users, this error means that the mailbox could not be accessed. For Microsoft 365 users, this error indicates that Microsoft 365 is...
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Unknown namespace
Error Unknown namespace Cause This error indicates that your IMAP server is not RFC-compliant. For example, we find that some IMAP servers: Reject the creation (or retrieval) of folders with speci...
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[ALREADYEXISTS]
Error [ALREADYEXISTS] Cause This error indicates that your IMAP server is not RFC-compliant and gets confused about folder names because of "silent" renaming. It can also mean that a user disabled...
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Unresolved Email Addresses
Error Unresolved Email Addresses Description Sometimes we cannot resolve the email addresses provided by Lotus Notes. It happens when a user no longer exists in the Domino Directory (for instance, ...
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Error - [NONEXISTENT]
Error Error: [NONEXISTENT] Cause This error indicates that your IMAP server failed to find a folder for one of the following reasons: The folder has been deleted The folder is not accessible to ...
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'>' is an unexpected token
Error '>' is an unexpected token Cause When connecting to Exchange Web Services (EWS) you might be redirected to another page such as an OWA web page. Instead of receiving a web service XML payl...
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The element at position 0 is invalid
Error The element at position 0 is invalid. Cause This error indicates that the Exchange Web Services (EWS) returned an invalid SOAP response. More specifically, we submitted a SOAP request to an E...
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EXAMINE Mailbox not selectable
Error Error: EXAMINE Mailbox not selectable Cause This error indicates that your IMAP server is not RFC-compliant and is not allowing us to open a specific folder (even though the folder was adve...
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Target Machine Refuses the Connection
Error Target Machine Refuses the Connection Description If no connection could be made because the target machine actively refused it, this indicates that the Source or Destination system blocked ...
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Archive Mailbox May Not be Enabled - Error
The archive mailbox may not be enabled: We are unable to find an archive mailbox associated with your account. Resolution To enable your archive mailbox, you can follow these Microsoft Guideline...