On the Computers Page, you can view your customer’s computer information collected by the Device Management Agent (DMA) clients and gateways.
Sections in this article:
- View customer computers
- View computer details
- Uninstall the Device Management Agent from customer computers
- Manually uninstall the Device Management Agent from customer computers
View Customer Computers
Your customer’s computer information is displayed on the customer’s Computers tab.
Complete these steps to view your customer’s computers:
- Select the appropriate workgroup, then click All Customers in the left navigation pane.
- Click the customer's name for which you want to view computers.
- Click the Computers tab.
This information is displayed for each computer:
|
|
Details |
Description |
|
1 |
Computer Name |
The name of the computer. |
|
2 |
Heartbeat |
The length of time that has elapsed since the computer last transmitted information to MSPComplete. For more information: Read Introduction to Device Management Agent. |
|
3 |
Computer Status |
The status of DMA on the computer.
|
You can perform these actions on the Computers Page:
|
Action |
Description |
|
View Computer Details |
Click a computer name to view detailed information about that computer. For more information: Read the View computer details topic. |
|
Uninstall the Device Management Agent |
Add a checkmark next to a computer, and then click Uninstall the Device Management Agent to uninstall the agent from the selected computer. For more information: Read the Uninstall the Device Management Agent from customer computers topic. |
|
Sort |
Click Sort, and then click Computer Name to sort the list of computers in descending or ascending alphabetical order. |
|
Search |
Enter a keyword into the search box and press enter to find computers with a specific keyword. |
View computer details
After DMA is installed and run, it transmits the device or resource information back to MSPComplete. Information like the computer’s operating system, processor, memory, and disk space information is displayed in the computer details pane.
Complete these steps to view details for a computer.
- Select the appropriate workgroup, then click All Customers in the left navigation pane.
- Click the customer's name for which you want to view computers.
- Click the Computers tab.
- Click a computer name to view detailed information about that computer.
- The details listed below are displayed for each computer:
- Computer name
- Operating system
- Processor
- Memory
- Disk space
- CPU
- Users
- Alerts
Uninstall the Device Management Agent from customer computers
The option to uninstall DMA from customer computers can be started from the Computers Page.
Complete these steps to uninstall the DMA from customer computers.
- Select the appropriate workgroup, and then click All Customers in the left navigation pane.
- Click the name of a customer for which you want to uninstall DMA.
- Click the Computers tab.
- Click a computer name to view detailed information about that computer.
- Add a checkmark next to a computer, and then click Uninstall the Device Management Agent to uninstall the agent from the selected computer.
Important
DMA is uninstalled from the computer the next time a heartbeat is transmitted. The computer’s status is updated to uninstalled after the process is complete. If uninstalling DMA from the customer's Computers tab fails, you can manually uninstall it using the instructions below.
Manually uninstall the Device Management Agent from customer computers
DMA may fail to uninstall using the process outlined above for various reasons. You have to manually uninstall DMA if the agent continues to run on a computer after requesting an uninstall from the customer's computer Page.
Complete these steps to uninstall DMA manually from customer computers:
- Download the DMA installer from MSPComplete by following the instructions in the How do I deploy the Device Management Agent with a Group Policy Object? article.
- Open Command Prompt as an Administrator.
- Navigate to the directory containing the executable that you downloaded in Step 1.
- Type the full executable file name appending -uninstall as shown below and press Enter.
Important
This ends all DMA processes, removes the service and scheduled tasks, and deletes associated files except for a few minor setup logs that shouldn't cause issues by being left behind.