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Articles
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View, Add, and Edit Customer Resources
On the Resources page, you can view the servers and other devices that the Device Management Agent (DMA) Gateway discovered from the customer’s Active Directory. Sections in this article: View cus...
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Invite Agents
Administrators and managers can add their IT personnel to MSPComplete to manage customer resources and deliver services. Important The term "agents" refer to the personnel who provide IT services ...
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Edit Agent Role
Administrators and managers can edit agent roles. Roles control what agents can do in MSPComplete Follow these steps to edit the agent role. Select the workgroup on the top of the left navigation ...
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Create a Windows Installer Package (MSI) to deploy the Device Management Agent
You can create an MSI package for DMA by following the steps below. This can then be deployed via a Group Policy Object (GPO), or via a software deployment tool, such as SCCM. To do that, you first...
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IMAP to Microsoft 365 Migration Guide
This is the complete onboarding task flow for migrating mailboxes from IMAP systems to Microsoft 365. This guide includes a folder mapping under the MigrationWiz Steps section, which will ensure th...
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View, Add, and Edit Customer Gateways
On the Gateways page, you can add new Device Management Agent (DMA) gateways and view existing gateways for a customer. DMA gateway collects information about the computer on which it is installed ...
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Managing Users
Most BitTitan Partners are managed service providers (MSPs). Customers are the companies to whom these Partners provide managed services. In the world of MSPComplete, users are those customers’ emp...
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MSPComplete Interface Tour
MSPComplete provides an easy-to-use, browser-based interface that you can access from a desktop, a laptop, or a mobile device. The following sections illustrate the elements of the MSPComplete inte...
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Agent Roles and Privileges
By defining account privileges for the agents who use the system, you can determine exactly what information each MSPComplete agent can view and edit. Each agent invited to join a workgroup is give...
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How can I install the Device Management Agent (DMA) on domain-joined computers without admin rights?
You cannot install DMA via GPO when a client-to-site VPN does not exist to process or update the Group Policy Object (GPO) changes. Instead, you can install DMA by email following the directions o...