BitTitan Triage
Articles
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G Suite/Gmail Files Not Migrating
Within Google's settings, users can turn IMAP access on or off for specific folders. If you notice that a folder is not migrated from your G Suite/Gmail account, it is important to make sure that I...
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Unable to authenticate to Google Drive because the certificate has been rejected
Error Unable to authenticate to Google Drive because the certificate has been rejected. Cause The certificate was rejected. Resolution We notice that sometimes Google Drive may reject your certif...
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IP Addresses Connected to During IP LockDown
Important The following guide applies only to migrations of non-Microsoft 365 endpoints as destination tenants. To review the IP Addresses for Microsoft endpoints, please visit the following artic...
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Credentials required for public folder migration
In order to properly migrate Public Folders, admin credentials are required for both the Source and the Destination. Specifically: At source: Read-only access to all Public Folders is required. ...
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MSPC Teams FAQ
Teams are collections of Agents and typically align with projects or Services. You can assign an MSPComplete Services to a Team; then, the Service Tasks themselves are assigned to Team members (Age...
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Using MSPComplete with MigrationWiz
MSPComplete provides features that make working with MigrationWiz easier that ever. As you move to MSPComplete, keep the following points in mind. These will help you adapt your existing operations...
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Configure Billing Information for a Workgroup
Administrators must configure billing information for a workgroup. Each workgroup retains billing information from one credit card only. If you want to use multiple credit cards, you must set up se...
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Resolving 401 Unauthorized Error - Admin Accounts in Microsoft 365
If you have been trying to migrate data into a Microsoft 365 account and have experienced this issue: Error Message Your migration failed. Http POST request to xxxxxxxx.outlook.com' failed - 401 Un...
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Update Billing Credit Card for a Workgroup
You can update the billing credit card information at any time, such as the name on the card, the card number, expiration date, or security code. Follow these steps to update the billing credit car...
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How do I restrict users to read-only access to their Home Directories?
You can restrict users to read-only access to their Home Directories through the Active Directory Users and Computers console on the AD controller, or via PowerShell. This article provides a sample...