BitTitan Triage
Articles
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Incorrect password or account name
Error Incorrect password or account name Cause This error indicates that your credentials are invalid or you cannot log in from our data center. Resolution Use the IMAP verification tool to check ...
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Folder Contains Excess Whitespace Error
Error Folder Contains Excess Whitespace Cause Certain IMAP systems (imap.googlemail.com, etc.) do not allow folders to contain duplicate whitespace characters.For example, trying to create a fold...
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Destination Mailbox Equal to the Source Mailbox Error
Error Cannot migrate to a Destination mailbox equal to the Source mailbox: The Source mailbox has the same email address as the Destination. Cause The Source mailbox has the same email address as...
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Did not receive any data from host within timeout period
Error Did not receive any data from host within timeout period Cause This error message may occur when migrating a large item (containing large attachments, for instance). The Destination syst...
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Error: Service endpoint not found
Error Error: Service endpoint not found Cause This error indicates that Exchange Online was unable to resolve the specified email address to a location (access URL). Resolution Please review the ...
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Configuring Rackspace as a migration endpoint
In this article, we will explain how to locate your Rackspace information to configure it properly as a Source or Destination server. Rackspace as a Source Server To locate the endpoint for Racksp...
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The license has been restricted to a specific use
Error The license has been restricted to a specific use. Cause The license you have selected has restrictions associated with it. Most likely you are attempting to use a license that was not intend...
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ErrorServerBusy
Error ErrorServerBusy Cause Exchange Web Services reported that a mailbox cannot be accessed because of throttling limits imposed by Exchange. Resolution Check the error to determine if it was re...
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Requested Messages No Longer Exist Error
Error Some of the requested messages no longer exist. Cause This error is caused by a well-known bug in the IMAP implementation used by your email server. This typically affects IMAP servers known...
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Folders Truncated During Google Migration
We migrate data to Google using IMAP. Both IMAP and Google's web interface have a label limit of 40 characters. If your Source folder structure contains more than 40 characters, we will truncate so...