BitTitan Triage
Articles
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View, Add, and Edit Customer Groups
A group in MSPComplete is a collection of two or more users (customer employees) who are combined into a unit for a specific organizational or business purpose within that company. Creating groups ...
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MSPComplete Hands-on Tutorial
This tutorial gives you hands-on experience with MSPComplete. Work through these exercises in the order presented; each preceding exercise provides context for the subsequent exercise. When you fin...
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Server and Port Configuration for Device Management Agent
To grant BitTitan Device Management Agent (DMA) connectivity, all services, firewalls, proxies, and antivirus software must be configured to allow access to the following URLs: https://dma.bittita...
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Public Folder Migration Guide From Hosted Exchange To Hosted Exchange
This is the complete Onboarding Task flow for migrating Public Folders from one multi-tenant Hosted Exchange environment to another multi-tenant Hosted Exchange environment. We recommend reading t...
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Mail Forwarding from Exchange 2003
If you are migrating users in batches from Exchange 2003, it is important to set up mail forwarding for users already migrated to the new Destination when the MX records still point to the Source e...
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MSPComplete Features Overview
Using MSPComplete, you can perform migration projects for your customers and manage their ongoing service needs. MSPComplete also streamlines your own business by organizing and tracking tasks, hel...
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Public Folder Migration Guide From On-Premises Exchange to Hosted Exchange
This is the complete Onboarding Task flow for migrating Public Folders from On-Premises Exchange 2007 or later to a multi-tenant Hosted Exchange environment. We recommend reading through the compl...
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G Suite/Gmail Files Not Migrating
Within Google's settings, users can turn IMAP access on or off for specific folders. If you notice that a folder is not migrated from your G Suite/Gmail account, it is important to make sure that I...
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Unable to authenticate to Google Drive because the certificate has been rejected
Error Unable to authenticate to Google Drive because the certificate has been rejected. Cause The certificate was rejected. Resolution We notice that sometimes Google Drive may reject your certif...
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IP Addresses Connected to During IP LockDown
Important The following guide applies only to migrations of non-Microsoft 365 endpoints as destination tenants. To review the IP Addresses for Microsoft endpoints, please visit the following artic...