MSPComplete Interface Tour

MSPComplete provides an easy-to-use, browser-based interface that you can access from a desktop, a laptop, or a mobile device. The following sections illustrate the elements of the MSPComplete interface.

Sections in this article:

 

Top navigation bar

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After you sign in to MSPComplete, a top navigation bar provides access to your personal account settings and basic functions, such as finding online help.

Icon

Option

Function

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Quick Add

Add services, customers, people, teams, and workgroups. These functions, which are available elsewhere in the interface, are included here as shortcuts.

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Feedback

Provide feedback about the interface or send enhancement requests. In the form that appears, type a comment, add your email address, click the disclaimer check box, and click Submit Feedback.

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Help

Read help articles, or contact BitTitan support to report a problem or request assistance.

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Purchase

Purchase licenses for products.

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Products

Access the most popular BitTitan products and services.

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Account menu

Edit your profile, view pending invitations, view purchased licenses, redeem coupons, or sign out of MSPComplete. Except for sign-out, all options are available elsewhere in the interface and are provided here as shortcuts.

 

Left navigation pane

The left pane gives you access to the main MSPComplete features. Here you can view your dashboard and personal feed, add customers, and manage your services and tasks.

Left navigation pane

Option

Function

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Workgroup

Switch between workgroups.

Getting Started

Learn about MSPComplete and get started with service delivery.

Dashboard

View a snapshot of service delivery and system status.

Runbooks View your customized Runbooks that are ready for execution.
Library VIew the library of Runbooks published by BitTitan or Independing Software Vendors (ISVs)

Delivery Center

Set up services to perform for your customers.

My Tasks

View the service tasks assigned to you.

Personal Feed

View alerts and reminders regarding customers and services.

Reports

Run status and cost reports about service delivery.

All Customers

Manage customers by importing user records, setting up endpoints, and deploying device management.

People

Add other people who use MSPComplete (administrators and managers only).

Settings

Manage subscriptions and billing (administrators only).

Recent Customers

Display the most recently accessed customer pages.

 

Contextual menu bar

When you go to the Delivery Center, People, or Settings sections in MSPComplete, or or when you click a customer to view their resources, you are presented with a contextual menu bar that displays different tab options depending on the section you're in. Use the contextual menu bar to navigate through different areas of that section.

These are just a few examples of the contextual menu bar:

  • Delivery Center contextual menu bar:

    contextualmenu01.png
  • People contextual menu bar:

    contextualmenu02.png
  • Settings contextual menu bar:

    contextualmenu03.png
  • Customer contextual menu bar:

    contextualmenu04.png

 

Forms

When you work with items such as users and subscriptions, MSPComplete guides you through each step with forms that prompt you for the necessary information.

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