Term |
Description |
Agent |
A User of MSPComplete who can perform actions in the platform, depending on their assigned role. The Agent works for the Customer. |
Customer |
The companies (managed services providers and ITSPs) that use MSPComplete to provide managed services to their Customers. |
Delivery Center |
The page in MSPComplete where services are managed. |
Device Management |
A suite of BitTitan services for managing Customer devices. This includes HealthCheck for Office 365 and DeploymentPro, and requires installation of the Device Management Agent on Customer environments. |
Device Management Agent (DMA) |
A lightweight and non-intrusive remote computer-management application that collects diagnostic information about your Customers’ environments. DMA also enables DeploymentPro to configure mail profiles on User computers after a mailbox migration to Office 365 or hosted Exchange. |
Discovery |
The function of an endpoint or Device Management that detects Users, computers, devices, and servers at an organization, and then adds them as Customer entities in MSPComplete. |
Endpoint |
Sets of logon credentials that allow MSPComplete to automatically connect to a server or Service (like an Exchange server, Office 365, or other cloud services). |
Group |
A collection of two or more Users who are joined into a unit for a specific organizational or business purpose. Groups are discovered through endpoints, or can be manually created in MSPComplete. |
MSPComplete |
The BitTitan platform, designed to help managed services providers and ITSPs deliver services to their Customers. |
My Tasks |
The page in MSPComplete where Agents claim and manage tasks. |
Roles | A hierarchy of role-based permissions. MSPComplete provides three roles:
|
Runbook |
The defined procedures, scripts, process documentation, and other resources designed to perform Tasks. A Runbook that has been assigned to a specific Customer becomes a Service. |
Service |
A Runbook (see the definition above) that has been assigned to a specific Customer. |
Team |
A collection of people in a Workgroup in MSPComplete that can be assigned Tasks and Services. |
User |
The individual who works at the companies that Customers manage (i.e., your Customer's employee). |
Workgroup |
A security boundary for Customers, service templates, feed items, and billing information and activities. |