View, Add, and Edit Customer Gateways

On the Gateways page, you can add new Device Management Agent (DMA) gateways and view existing gateways for a customer. DMA gateway collects information about the computer on which it is installed and performs a discovery scan of the customer’s Active Directory for resources like servers, computers, users, and groups.

Sections in this article:

• View customer gateways
• Add gateways
• View gateway details
• Edit gateway details
• Delete gateways

View Customer Gateways

DMA gateways are displayed and managed on the customer’s Gateways page.

Complete these steps to view gateways for a customer:

1. Select the appropriate workgroup and click All Customers in the left navigation pane.
2. Click the name of a customer for which you want to view gateways.
3. Click the Gateways tab.

This information is displayed for each gateway:

These actions can be performed on the Gateways page:

Add Gateways

Gateways added on the customer’s Gateways Page in MSPComplete. First, you define a few parameters for the gateway, then you download the gateway and install it on a server machine in your customer’s corporate network.

Complete these steps to add gateways:

1. Select the appropriate workgroup, and then click All Customers in the left navigation pane.
2. Click the name of a customer for which you want to view computers.
3. Click the Gateways tab.
4. Click Add Gateway.
5. Enter a name for the gateway into the Gateway Human-Friendly Name field.
6. Click Next.
7. Click Download DMA.
8. During the installation process, you will be prompted to input the credentials of the account under which the service will be running.

   Important

   We recommend you not use your MSPComplete credentials. Instead use an account with administrative access to the company's Active Directory, to avoid feature restrictions due to permission issues.

View Gateway Details

You can view gateway details, such as details of the computer the gateway is installed on, and the associated resources, on the Gateways page.

Complete these steps to view gateway details:

1. Select the appropriate workgroup and click All Customers in the left navigation pane.
2. Click the name of a customer for which you want to view computers.
3. Click the Gateways tab.
4. Click the ellipsis next to a gateway and select View.

Edit Gateway Details

You can edit gateway details any time after the gateway has been added and deployed.

Complete these steps to edit gateway details:

1. Select the appropriate workgroup, and click All Customers in the left navigation pane.
2. Click the name of a customer for which you want to view computers.
3. Click the Gateways tab.
4. Click the ellipsis next to a gateway and select Edit.
5. Enter a name for the gateway into the Gateway Human-Friendly Name field.
6. Click Save.

Delete Gateways

You can delete gateways when they’re no longer needed. When you delete a gateway, MSPComplete sends a signal to uninstall the gateway from the customer’s network, so you do not have to do it manually. The resources associated with the gateway are not deleted.

Complete these steps to delete gateways:

1. Select the appropriate workgroup, and click All Customers in the left navigation pane.
2. Click the name of a customer for which you want to view computers.
3. Click the Gateways tab.
4. Click the ellipsis next to a gateway and select Delete.
5.  Click Delete the resource when prompted to confirm the action.