The account does not have permission to impersonate the requested user

The account does not have permission to impersonate the requested user.

This error indicates that the specified administrative account does not have permissions to impersonate users and log in to their mailboxes for migration purposes.

When migrating to Office 365, we automatically execute remote PowerShell commands to grant the admin account impersonation rights. However, those PowerShell commands can time out before they complete. In this scenario, wait up to one hour and resubmit again, after that, if the error persists, you will may to manually grant permission using remote PowerShell. There is no need to install any additional software.

Note: The remote PowerShell commands below can take several minutes to complete.

Resolution:

  1. Make sure the admin account is a global admin.
  2. Install and run the Exchange Online Powershell Management module. This is essential to perform the following steps. 
  3. Click the Windows Start button.
  4. Search for Windows PowerShell (PowerShell should already be installed).
  5. Start PowerShell under an administrator context (right-click -> run as administrator).
  6. Run the following PowerShell commands one at a time:
    Set-ExecutionPolicy Unrestricted
    $LiveCred = Get-Credential
    $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://ps.outlook.com/powershell/ -Credential $LiveCred -Authentication Basic -AllowRedirection
    Import-PSSession $Session
    Enable-OrganizationCustomizationThe Enable command may take a long time to run. 
    New-ManagementRoleAssignment -Role "ApplicationImpersonation" -User admin@domain.com
  • Make sure to replace "admin@domain.com" in the PowerShell command above with the global admin account used for migration.
  • Ignore any errors such as "This operation is not available in current service offer."
  • Ignore any errors such as "The assignment of the management role 'ApplicationImpersonation' [...] won't take effect until user is migrated."

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