Introduction

This is the complete onboarding task flow for migrating mailboxes from IMAP systems to G Suite. Due to API limitations, IMAP migrations will only migrate mail items.

There are some tools and resources that will make the migration easier. We suggest reading through the following information and linked guides before beginning your migration. 

First migration?

We’ve created a guide on scoping, planning, and managing the migration process for your use. If this is your first migration, we recommend reading this guide carefully.

 

MigrationWiz

MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. 

We are not able to support migrations with two-factor or multifactor authentication. 

The maximum individual file size that MigrationWiz can support is 60GB.

Only mail folders are migrated with this scenario. Contacts and Calendar items will need to be exported/imported manually.

Prerequisites

There are many different versions of IMAP mail systems available. For this reason, we recommend running a trial migration on one or more mailboxes prior to the actual full migration project. Once the trial migration completes, check on the folder structure at the Destination to ensure that the directory structure is as desired. 

To run a trial migration, follow these steps:

This guide includes a folder mapping under the MigrationWiz Steps section, which will ensure that folders are mapped to the root label on the Destination mailboxes, rather than under inbox/labelname.

Prepare the Source Environment

1. Test connectivity to the IMAP server through our connectivity test tool. Fill in the form and click the Test button.
2. Export user list to a CSV file.
• Administrator accounts with at least read rights can export a user list.
• If you do not have an administrator account, you will need to ask your IMAP host to provide you with a complete user list, in CSV file format.
• This CSV file will be used to bulk-add users into your MigrationWiz mailbox project.

Prepare the Destination Environment

1. Create users on G Suite. 
2. Grant MigrationWiz OAuth 2.0 access to G Suite. Note that Google is currently updating admin console UI, and the process is slightly different if this has occurred in your instance. Verify which version you have before beginning the steps below. 
3. Go to https://admin.google.com and authenticate as a Super Administrator.
4. Click Security. If you do not see the security icon on your admin console home page, you do not have the necessary rights on your account to make these changes. Request Super Administrator access from the customer to implement these changes.
5. Click Advanced settings. Google limits accessing and changing this setting to only G Suite Super Administrator accounts.
6. You will now have one of two options, depending on whether your tenant has been updated to the new Google API or not. 

7. Old Google Tenant:

   • Go to the G Suite admin page at google.com
   • Click on Security
   • Click on Advanced Settings
   • Click Manage API Client Access.

   OR If your account shows the latest UI updates from Google, as shown below:

   • Go to the G Suite admin page at google.com
   • Click on Security
   • Click Advanced Settings
   • Under ‘Domain-wide delegation’, click Manage domain-wide delegation
   • On the Manage domain-wide delegation page, click Add new
8. Click MANAGE DOMAIN WIDE DELEGATION.
9. Click Add New.
10. Enter 113321175602709078332 into the Client ID field. 
11. Enter the following groups of scopes into the OAuth Scopes (comma-delimited) field:
    
    • G Suite as the Destination (full scopes):
      https://mail.google.com/, https://www.google.com/m8/feeds, https://www.googleapis.com/auth/contacts.readonly, https://www.googleapis.com/auth/calendar, https://www.googleapis.com/auth/admin.directory.group, https://www.googleapis.com/auth/admin.directory.user, https://www.googleapis.com/auth/drive, https://sites.google.com/feeds/, https://www.googleapis.com/auth/gmail.settings.sharing, https://www.googleapis.com/auth/gmail.settings.basic,https://www.googleapis.com/auth/contacts 
12. Click Authorize.
13.  The client name is 113321175602709078332 (make sure there are no leading or trailing spaces, as this may cause the error "URL ends with an invalid top-level domain name."). This will grant BitTitan products access to the appropriate scopes.
14. If you are migrating to multiple domains, repeat these steps for each domain.

MSPComplete Steps

Create Customer

1. Click the Add button in the top navigation bar
2. Click the Add Customer button on the All Customers page
3. In the left navigation pane, select the appropriate workgroup and then click All Customers.
4. Click Add Customer.
5. Enter the new customer’s information in the Add Customer form. Primary Email Domain and Company Name are required. The rest are optional.
6. Click Save.
7. Repeat steps 1 through 4 for each customer you want to add. 

Purchase licenses

We recommend that you purchase the User Migration Bundle license for this migration scenario. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. For questions on licensing, visit MigrationWiz Licenses

To purchase licenses:

1. Sign in to your BitTitan account. 
2. In the top navigation bar, click Purchase.
3. Click the Select button and choose User Migration Bundle licenses.
4. Enter the number of licenses you want to purchase. Click Buy Now.
5. Enter a Billing address if applicable.
6. Click Next.
7. Review the Order Summary and enter a payment method.
8. Click Place Your Order.

Apply licenses

1. Select the correct workgroup on the top of the left navigation pane. This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup if the project was not created under your account.
2. On the left navigation pane, click Customers.
3. Click the customer that employs the user to whom you want to apply a User Migration Bundle license.
4. Click the Users tab at the top of the page.
5. Check the box to the left of the email for the user(s) to whom you want to apply a license.
6. Click the Apply User Migration Bundle License button at the top of the page. It is recommended that users be added to the Customer page with the vanity domain. Then have the User Migration Bundle Licenses applied, before editing to show the .onmicrosoft domain, if the .onmicrosoft domain will be used for the migration.
7. If there is at least one unassigned User Migration Bundle license available for each selected user, click Confirm. Important: If there are no User Migration Bundle licenses currently available to be assigned and your role in the workgroup is Manager or higher, the form that appears provides all the necessary information and will walk you through the steps of purchasing User Migration Bundle licenses.

 

MigrationWiz Steps

Create a Mailbox Migration project

1. Click the Go to My Projects button.
2. Click the Create Project button.
3. Click on the type of project that you wish to create. For this migration:

• Mailbox: Mailbox projects are used to migrate the contents of the primary user mailbox from the previous environment to the new environment. Most mailbox migrations can migrate email, calendars, and contacts.

For mailbox migrations, use administrative credentials to access mailboxes​. In most migration scenarios, the admin account needs to have full access rights to the Source mailboxes. 

1. Click Next Step.
2. Enter a Project name and select a Customer.
3. Click Next Step.

Endpoints

Endpoints are now created through MigrationWiz, rather than through MSPComplete. The steps for this section outline how to create the endpoints in MigrationWiz.

If you are selecting an existing endpoint, keep in mind that only ten endpoints will show in the drop-down. If you have more than ten, you may need to search. Endpoint search is case and character specific. For example, Cust0mer will not show up if the search is customer. We recommend keeping a list of endpoints you have created, along with any unique spellings or capitalization you may have used.

You may either use existing endpoints, or create new ones. 

To create a new source endpoint:

1. Click Endpoints
2. Click Add Endpoint
3. Select IMAP

4. Server name should follow format: imap.example.com

5. Enter server port. As a general rule, the server port will be either 143 or 993 (if using SSL).

6. If you are using SSL, add a checkmark next to Use SSL.

To create a new destination endpoint:

8. Click Endpoints
9. Click Add Endpoint
10. Enter endpoint name
11. For endpoint type, select G Suite/Gmail.
12. It is necessary to add ALL domains that will be migrated to. This means that if there are users in one project with domain names Sourcedomain.com and Destinationdomain.com, it is important to ensure that both of these are added under Your Domains when creating the endpoints. When you add a domain, you need to click the "+" button.
13. Enter Administrative email address. This is the account that has admin access level to the Google admin portal.

Add Users

Add the user accounts that will be migrated to the project. MigrationWiz allows you to bulk import mailboxes into the system.

Use the Bulk Add option, and import from the CSV file that you prepared under the Prepare the Source section of this guide. 

Admin Account

If you have an admin account on the Source IMAP system, the format will be as follows.
However, most IMAP systems do not support administrative credentials. 

The following systems support IMAP: 

• G Suite supports OAuth authentication.
• Some versions of Novell GroupWise support Trusted Key authentication. Click here to learn more.
• Some versions of Exchange IMAP support admin authentication. Click here to learn more.

Format: 

• Source Email: SMTP email address.
• Source Login Name: Consists of two combined names: the user name of the person whose email is being migrated, and the user name of the mailbox admin account. For example, for Exchange IMAP: Domain/Admin_UserName/User_UserName. The proper formats can be found here.
• Source Password: Enter the administrator's password.

If administrative login is not available

1. Request credentials from each user.
2. Reset mailboxes to use the same password (this will lock users out).
3. Have us automatically request credentials from end users. Click here to learn more.

To request credentials from users: 

Enter the Source Email addresses in the Source Email column, and checkmark the I don't know the login name and password for the Source mailboxes box. Users will then be requested to provide their credentials during the migration process.

For the Destination, you only need to enter the Destination email address of each user.

Bulk Add

To import one or more mailboxes once you have gathered the necessary credentials: 

1. Sign in to your MigrationWiz account.
2. Select the Project for which you want to perform the bulk import.
3. Click on Add .
4. Click on Bulk Add .
5. Follow the instructions on the page.

Add Advanced Options

Under Support/Support options:

• Add folder mapping: FolderMapping="^INBOX/->" under Support/Support options. This will map folders to the root label on the Destination mailboxes, rather than under inbox/label name. 

Run Verify Credentials

1. Open the Project containing items you wish to validate​.
2. Select the items you wish to validate.
3. Click on the Start button in your dashboard.
4. Select Verify Credentials from the drop-down list.

Once complete, the results of the verification will be shown in the Status section.​ 

Notify Users

Notify users that a migration is occurring. Send email to all users telling them the time and date of the migration.

Run Migration

Pre-Stage pass

1. Select the users you wish to migrate
2. Click the Start button from the top
3. Select Pre-Stage Migration
4. Under the Migration Scheduling section, from the drop-down list, select 90 days ago
5. Click Start Migration.

MX Record Cutover

Change over MX records on the DNS provider's portal.

Also, include the AutoDiscover (CName) setting.

Notify users

Send email to end users to let them know what to expect for their Outlook profile reconfiguration. Samples and screenshots can be found in our DeploymentPro documentation.

Enable AutoDiscover again, so that users can create new profiles via AutoDiscover, or use DeploymentPro to automate the configuration of new Outlook profiles. 

Full (Delta) pass

1. Select the users
2. Click the Start button from the top
3. Select Full Migration
4. Click Start Migration

Run Retry Errors

Look through the user list and click any red "failed migration" errors. Review the information and act accordingly.

If problems persist, contact Support.

Unexpected Extra Arguments

If errors are listed in the MigrationWiz dashboard with the following error message: "Unexpected extra arguments to Examine Context: FolderNameWithQuote", then follow the steps below to add the support option flag AllowQuoteInFolder=1 at the item level, and run retry errors. 

Steps

1. Click the Edit Item icon to the right of the item that you wish to edit
2. Under the Support section, enter the support option: AllowQuoteInFolder=1
3. Click Save Item
4. Select the line item in your MigrationWiz dashboard
5. Click Start
6. Retry Errors

Outlook Configuration

If users will be using Microsoft Outlook with G Suite, they will need to follow the instructions here, to download and install G Suite Sync for Outlook and create a new Outlook profile that connects to G Suite.

Request Statistics

Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics.