Office 365 Group to Office 365 Group Mailbox (Conversations) Migration Guide

This guide is for Office 365 Group to Office 365 Group Mailbox (Conversations) migrations, and is meant to work in conjunction with the Office 365 Group to Office 365 Group Document Migration Guide if group file migration is also required.

There are some tools and resources that will make the migration easier.

First migration?

We’ve created a guide on scoping, planning, and managing the migration process for your use. If this is your first migration, we recommend reading this guide carefully.

MigrationWiz

MigrationWiz is a migration tool, not a syncing tool. If changes are made at the source after migration, they will not sync to the destination, nor will changes made at the destination sync to the source. We do not have “live” monitoring of changes (as with a sync agent) and we cannot handle scenarios such as conflict resolution without user interaction.

MigrationWiz supports the capability to share migration projects across a Workgroup. When the Project Sharing feature is turned on, all Agents besides those who are Inactive can view all migrations projects. 

We are not able to support migrations with two-factor or multifactor authentication. 

To discover what items are moved with MigrationWiz in this scenario, and which items will not be moved, see Moved Items. Note that these items will vary by source and destination, so check the proper environment listings carefully.


Important:

  • Some group conversations might not be nested at the Destination.
  • The group OneNote notebook is not migrated.
  • We are not able to support migration endpoints that use admin accounts with two-factor or multifactor authentication enabled. 
  • Only the Inbox and Calendar folders are migrated for this migration scenario.

Prepare the Source Environment

  1. Create an administrator account in Office 365 to be used for the migration, or use the global admin account for the tenant. 
  2. Add the migration administrator account as an owner and a member of the source group. 
  3. Make note of the owners and members of the group. You will need this information later when replicating the membership of the Source group at the Destination group.

Prepare the Destination Environment

  1. Create an administrator account in Office 365 to be used for the migration, or use the global admin account for the tenant. 
  2. Create the Office 365 Group, if it doesn't already exist. 
  3. Add the migration administrator account as an owner and a member of the destination group. 
  4. Add other owners and members to the group to replicate the membership of the Source group.

MSPComplete Steps

Create Customer

  1. Click the Add button in the top navigation bar.
  2. Click the Add Customer button on the All Customers page.
  3. In the left navigation pane, select the appropriate workgroup and then click All Customers.
  4. Click Add Customer.
  5. Enter the new customer’s information in the Add Customer form. Primary Email Domain and Company Name are required. The rest are optional.
  6. Click Save.
  7. Repeat steps 1 through 4 for each customer you want to add. 

Purchase licenses

We recommend that you purchase the User Migration Bundle license for this migration scenario. User Migration Bundle licenses allow multiple types of migrations to be performed with a single license. They also allow DeploymentPro to be used to configure Outlook email profiles. For questions on licensing, visit MigrationWiz Licenses.

To purchase licenses:

  1. Sign in to your BitTitan account. 
  2. In the top navigation bar, click Purchase.
  3. Click the Select button and choose User Migration Bundle licenses.
  4. Enter the number of licenses you want to purchase. Click Buy Now.
  5. Enter a Billing address if applicable.
  6. Click Next.
  7. Review the Order Summary and enter a payment method.
  8. Click Place Your Order.

MigrationWiz Steps

Create a Mailbox Migration project

  1. Click the Go to My Projects button.
  2. Click the Create Project button.
  3. Select Mailbox Project for the type of project to create.
  4. Click Next Step.
  5. Enter a Project name and select a Customer.
  6. Click Next Step.

Endpoints

Endpoints are now created through MigrationWiz, rather than through MSPComplete. The steps for this section outline how to create the endpoints in MigrationWiz.

If you are selecting an existing endpoint, keep in mind that only ten endpoints will show in the drop-down. If you have more than ten, you may need to search. Endpoint search is case and character-specific. For example, Cust0mer will not show up if the search is 'customer'. We recommend keeping a list of endpoints you have created, along with any unique spellings or capitalization you may have used.

  1. Select an existing source endpoint or create a new endpoint. To create a new source endpoint:
    1. Click New.
    2. Name the endpoint.
    3. Select type Office 365 Groups.
    4.  For the URL field, enter the tenant's SharePoint top-level site URL.
    5. Enter the admin account credentials.
    6. Click Add.
  2. Click Next Step.
  3. Select an existing destination endpoint or create a new destination endpoint. To create a new destination endpoint:
    1. Click New.
    2. Name the endpoint.
    3. Select type Office 365 Groups. If your endpoint is GCC High, select Office 365 (US Government) for your endpoint.
    4. For the URL field, enter the tenant's SharePoint top-level site URL.
    5. Enter the admin account credentials.
    6. Click Add.
  4. Click Next Step.
  5. Click Save and Go to Summary.

Add Items

Add the Source and Destination group email addresses. This may be done in several ways, depending on the size of the project. 

Small Migrations:

For small migrations, it is easy to add users one-at-a-time using Quick Add. This option allows you to add items one at a time. You have to enter an email address, login name, and password for each user if you didn't enter administrative credentials when setting up the project. You only have to provide an email address if you entered administrative credentials when setting up the project.

Larger Migrations:

For larger migrations, we recommend either using the Bulk Add option.

Bulk Add uses a CSV containing the source and destination email addresses for the O365 Group mailboxes to add to the project.

To import one or more O365 Group mailboxes:

  1. Sign in to your MigrationWiz account.
  2. Select the Project for which you want to perform the bulk import.
  3. Click Add.
  4. Click Bulk Add.
  5. Follow the instructions on the page

Apply Licenses

Apply User Migration Bundle licenses to all email addresses in the migration project. 

  1. Select the correct workgroup on the top of the left navigation pane. This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup and project sharing must be enabled, if the project was not created under your account.
  2. Click the project that requires licenses to be applied.
  3. Check the box to the left of the email for the email addresses to whom you want to apply a User Migration Bundle license.
  4. Click the More menu (3 stacked lines) at the top of the project page.
  5. Click Apply User Migration Bundle License.

Set the project Advanced Options 

Navigate to Support Options in your MigrationWiz dashboard and add the following:

  • Under Filter Folders: ^(?!Inbox$). This RegEx expression migrates the Inbox, but not its subfolders. To migrate both the Inbox folder and Calendars folder, use instead the RegEx expression ^(?!Inbox$|Calendar$). These filters are used to prevent failures, as Groups should only contain an Inbox folder, and possibly a Calendar.  No other folders are supported. This expression must be in the source language, such as ^(?!Boîte de réception$) for French.
  • Add: RecipientMapping="@old-domain.com->@new-domain.com". Replace "old-domain.com" and "new-domain.com" with your actual domain names. This performs a find-and-replace that updates email addresses from one domain name to another. Use this support option when migrating mailboxes from an old domain name to a new domain name. See the Recipient Mappings for more details.
  • Important: "Use Impersonation to authenticate" must NOT be checked in the advanced options for the source or destination the migration will fail.

Run Verify Credentials

  1. Open the Project containing items you wish to validate​.
  2. Select the items you wish to validate.
  3. Click the Start button in your dashboard.
  4. Select Verify Credentials from the drop-down list.

Once complete, the results of the verification will be shown in the Status section.​ 

Run Migration

Notify users

Notify users that a migration is occurring. Send an email to all users telling them the time and date of the migration and let them know what to expect for their Outlook profile reconfiguration. Samples and screenshots can be found in our DeploymentPro documentation if you are utilizing that tool. 

Full pass

Important: Under the Select what to migrate section, ensure that only Mail is selected before starting the migration. You may also select calendars. 

  1. Select the users.
  2. Click the Start button from the top.
  3. Select Full Migration.
  4. Click Start Migration.

Run Retry Errors

Look through the user list and click any red "failed migration" errors. Review the information and act accordingly.

If problems persist, contact Support.

Request Statistics

Click the pie chart icon in the MigrationWiz dashboard to receive an email containing all the project migration statistics.

 

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