Incorrect password or account name

​Error

Incorrect password or account name

Cause

This error indicates that your credentials are invalid or you cannot log in from our data center.

Resolution

Use the IMAP verification tool to check credentials and access from our data center:

  1. Go to: https://dnswonder.bittitan.com/Tools/ImapTest.aspx
  2. You will need to enter the following information:
    • Server Name
    • Server Port
    • Login name
    • Password
  3. Click on Test.

​Important

This tool works best when using Internet Explorer as the browser.
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