Failed to Locate Source/Destination Exchange Folder

Error

• Error: Failed to Locate Destination Exchange Folder
• Failed to Locate Source Exchange Folder

Description

These errors indicate that MigrationWiz could not find a folder in the expected folder path. This usually implies that a user is renaming folders at the Destination.

Cause

These issues will also occur when migrating mailboxes utilizing half-width or full-width characters (Chinese, Japanese, and Korean languages), where the Source and Destination systems display these characters differently.

In that case, you will need to add the EWSTrackAlternativeFolderNames=1 Advanced Option to the Support Options of your project as well as performing the steps below.  This Advanced Option can compensate for possible white spaces in folder names and half-width characters.

Resolution

We recommend performing the following steps: 

1. Have the user log in to their Destination environment and delete the folder(s) that they updated.
2. Sign in to your MigrationWiz account.
3. Open your Project and select the users that were in error.
4. Click on the Reset Items button.
5. Click on the Start button.
6. Click on Start Migration.