In order to diagnose Device Management Agent (DMA) issues, the BitTitan Support team may need to collect logs from a user's computer. Most of the time, DMA will upload the logs automatically to the log server, but occasionally these logs are missing. Log files record important information on DMA, and they contain key information to resolve escalations, bugs, and crashes.
Refer to KB005535 for additional steps to troubleshoot DMA.
These are the locations of the DMA logs:
- C:\Program Files (x86)\BitTitan\DeviceManagementSetup\log*
- C:\Program Files (x86)\BitTitan\DeviceManagementAgent\log\*
Browse to the log file locations listed above, right-click the specified log folder, and select Send To > Compressed (zipped) Folder. You can send this ZIP file to Support for use in troubleshooting.