DMA - Error - DMA Setup - Failed to parse file name

Error Message: Failed to parse file name. Cannot extract a token.

Cause: Renaming the DMA Setup.exe file. This executable file cannot be renamed, as it prevents our system from parsing the user or gateway token.

Resolution: Uninstall the agent through manual removal, following the instructions in View, Add, and Edit Customer Computers. Redownload the agent from the portal. Do not rename agent. Run normal installation.

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