MigrationWiz - Collaboration Migration - Authentication Errors

  1. Error Type: Multi-factor authentication
  2. Error Type: login credentials are invalid
  3. Error Type: password has expired

 

Error Type: Multi-factor authentication

Message:

Your migration failed while checking source/destination credentials. Multi-factor authentication must be turned off for both the source and destination.

Cause:

Multi-factor authentication is enabled on the specified tenant and blocks MigrationWiz from logging into the system.

Resolutions:

Multi-factor authentication must be turned off for the administrator account when running a migration.

 

Error Type: login credentials are invalid

Message:

Your migration failed while checking source/destination credentials. The login credentials are invalid.

Cause:

The administrator username and/or password is incorrectly entered in MigrationWiz.

Resolutions:

Verify that the administrator login and password have been entered into the specified endpoint correctly.

 

Error Type: password has expired

Message:

Your migration failed while checking source/destination credentials. The password has expired.

Cause:

The administrator password for the specified tenant has expired.

Resolutions:

If you are still able to log into your Office 365 account, you can validate the expiration of the admin password by executing the following PowerShell commands:

$UserCredential = Get-Credential
Connect-MsolService -Credential $UserCredential -ErrorAction Stop

If the password has expired, the following response will be displayed:

Connect-MsolService : Your password has expired. Contact your Tenant administrator to reset your password.
At line:1 char:1
+ Connect-MsolService -Credential $UserCredential -ErrorAction Stop
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OperationStopped: (:) [Connect-MsolService], MicrosoftOnlineException
+ FullyQualifiedErrorId : 0x80048831,Microsoft.Online.Administration.Automation.ConnectMsolService

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