MigrationWiz - Collaboration Migration - Authentication Errors

  1. Error Type: Multi-factor authentication
  2. Error Type: login credentials are invalid
  3. Error Type: password has expired

Error Type: Multi-factor authentication

Error Message

Your migration failed while checking source/destination credentials. Multi-factor authentication must be turned off for both the source and destination.

Cause

Multi-factor authentication is enabled on the specified tenant and blocks MigrationWiz from logging into the system.

Resolution

Multi-factor authentication must be turned off for the administrator account when running a migration.

Error Type: login credentials are invalid

Error Message

Your migration failed while checking source/destination credentials. The login credentials are invalid.

Cause

The administrator username and/or password is incorrectly entered in MigrationWiz.

Resolution

Verify that the administrator login and password have been entered into the specified endpoint correctly.

Error Type: password has expired

Error Message

Your migration failed while checking source/destination credentials. The password has expired.

Cause

The administrator password for the specified tenant has expired.

Resolution

If you are still able to log into your Office 365 account, you can validate the expiration of the admin password by executing the following PowerShell commands:

$UserCredential = Get-Credential
Connect-MsolService -Credential $UserCredential -ErrorAction Stop

If the password has expired, the following response will be displayed: Connect-MsolService : Your password has expired. Contact your Tenant administrator to reset your password.
At line:1 char:1
+ Connect-MsolService -Credential $UserCredential -ErrorAction Stop
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OperationStopped: (:) [Connect-MsolService], MicrosoftOnlineException
+ FullyQualifiedErrorId : 0x80048831,Microsoft.Online.Administration.Automation.ConnectMsolService

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