MigrationWiz - Collaboration Migration - Licensing Errors

  1. Error Type: User does not have an active Microsoft Teams license
  2. Error Type: amount of licenses required

Error Type: User does not have an active Microsoft Teams license

Message:

Your migration failed checking source/destination credentials. User <value> does not have an active Microsoft Teams license.

Cause:

At least one user on either the source or the destination is not assigned an Office 365 license that includes Teams.

Resolution:

Assign an Office 365 license that includes Teams to the specified user on the source or the destination as called out in the error message. After the new license is assigned, run the migration again.

Note: This error can also appear if the administrator account on the source or destination does not have an Office 365 license that includes teams.

 

Error Type: amount of licenses required

Message:

The amount of licenses required does not match the last assessment result. Please restart the migration.

Cause:

The amount of required collaboration licenses is calculated during a Teams assessment. If the amount of required licenses increase by more than 5 after the assessment but before migration completes, the migration will fail with the error "The amount of licenses required does not match the last assessment result. Please restart the migration."

Resolution:

Re-run the assessment and find out how many more licenses are required, purchase that amount of licenses, then re-submit the migration.

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