User Migration Bundle licenses must be applied manually to be used in a migration. This can be done in MSPComplete or in MigrationWiz. This article also contains steps to manually remove previously applied User Migration Bundle licenses in MSPComplete and MigrationWiz.
For both application options, allow time for the license to process through the system before trying to perform migrations for the newly licensed user accounts. License processing can take up to several minutes.
Applying User Migration Bundle licenses in MSPComplete
- Sign in to MSPComplete at https://manage.bittitan.com.
- When you sign in, make sure to select the MSPComplete button above the email field.
- Select the correct workgroup on the top of the left navigation pane. This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup if the project was not created under your account.
- On the left navigation pane, click Customers.
- Click the customer that employs the user to whom you want to use a User Migration Bundle license.
- Click the Users tab at the top of the page.
- Check the box to the left of the email for the user(s) to whom you want to use a license.
- Click the Apply User Migration Bundle License button at the top of the page. It is recommended that users be added to the Customer page with the vanity domain. Then have the User Migration Bundle Licenses applied, before editing to show the .onmicrosoft domain, if the .onmicrosoft domain will be used for the migration.
- If there is at least one unassigned User Migration Bundle license available for each selected user, click Confirm.
Important
If there are no User Migration Bundle licenses currently available to be assigned and your role in the workgroup is Manager or higher, the form that appears provides all the necessary information and will walk you through the steps of purchasing User Migration Bundle licenses.
Remove Previously Applied User Migration Bundle Licenses in MSPComplete
Important
The User Migration Bundle License can only be removed if no migration actions have been performed and the license was applied to the user within 24 hours of the removal attempt. If a Verify Credentials or a Trial migration has been run on a user who is not supposed to be included in the project, contact Support. Licenses will not be removed if data has been migrated in a Pre-Stage or Full migration pass.
Do not delete the user from the MigrationWiz project if reaching out to support for assistance in having UMB licenses removed. They will need to validate that no data has been migrated.
If a license has been applied to the wrong user, or needs to be reassigned or removed for any reason, follow these steps.
- Sign in to MSPComplete at https://manage.bittitan.com.
- Select the MSPComplete button above the email field when you sign in.
- Select the correct workgroup on the top left navigation pane. This is the workgroup the customer and migration project were created under. Your account must be part of the workgroup if the project was not created under your account.
- On the left navigation pane, click Customers.
- Click the Customer that employs the user from whom you want to remove the User Migration Bundle license.
- Click the Users tab at the top of the page.
- For each user that needs to have the User Migration Bundle License removed, click the ellipsis on the far right.
- Click Remove Bundle from the drop-down menu.
Apply a User Migration Bundle License in MigrationWiz
To apply User Migration Bundle licenses in MigrationWiz, follow these steps.
- Sign in to MigrationWiz at https://migrationwiz.bittitan.com.
- You can either sign in and make sure to select the MigrationWiz button above the email field or sign in to the MSPComplete page, then click the All Products button and select MigrationWiz.
- Select the correct workgroup on the top of the left navigation pane. This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup and project sharing must be enabled, if the project was not created under your account.
- Click the project that requires licenses to be applied.
- Check the box to the left of the email for the user(s) to whom you want to use a User Migration Bundle license.
- Click the More menu (3 stacked lines) at the top of the project page.
- Click Apply User Migration Bundle License.
Remove Previously Applied User Migration Bundle Licenses in MigrationWiz
Important
The User Migration Bundle License can only be removed if no migration actions have been performed and the license was applied to the user within 24 hours of the removal attempt. If a Verify Credentials or a Trial migration has been run on a user who is not supposed to be included in the project, please contact Support. Licenses will not be removed if data has been migrated in a Pre-Stage or Full migration pass.
Do not delete the user from the MigrationWiz project if reaching out to support for assistance in having UMB licenses removed. They will need to validate that no data has been migrated.
If a license has been applied to the wrong user, or needs to be reassigned or removed for any reason, follow these steps.
- Sign in to MigrationWiz at https://migrationwiz.bittitan.com.
- You can either sign in and make sure to select the MigrationWiz button above the email field or sign in to the MSPComplete page. click the All Products button and select MigrationWiz.
- Select the correct workgroup on the top of the left navigation pane. This is the workgroup that the customer and migration project were created under. Your account must be part of the workgroup and project sharing must be enabled, if the project was not created under your account.
- Click the project that requires licenses to be removed.
- Check the box to the left of the email for the user(s) from whom you want to remove the User Migration Bundle license.
- Click the More menu (3 stacked lines) at the top of the project page.
- Click Remove licenses.