The following subjects are frequently asked questions relating to the use and reporting of MigrationWiz license consumption.
How do I know if I need more licenses?
As you perform a migration in MigrationWiz, the platform validates the functions against the subscriptions or licenses you have purchased. If you need to acquire additional subscriptions or licenses, the platforms tell you exactly what you need to obtain and guide you through the process of purchasing the items.
Are licenses consumed if a migration fails?
We never consume any license unless a migration is successful. If a specific mailbox cannot migrate successfully, no license is consumed. A license may be temporarily consumed while a migration is in progress, but the license is automatically restored if the migration fails or is stopped.
Important
When UMB, Tenant Migration Bundle, or Mailbox licenses are applied to a migration, they are immediately consumed for that migration line item or user and cannot be modified or reused.
Are my licenses tied to a specific project?
Licenses are not locked to a specific project- they are tied to specific types of migrations. This means that licenses are available for any project of that migration type.
To keep the same license between different projects, you have to move the line items instead of recreating them.
How do I know if my license has been used?
Whenever you start a migration, we clearly indicate whether a license will be used or not. We also keep track of all license usage in a security log. For questions on license usage reports, contact Support and we will review or send you license usage log information.
Am I charged for performing a “retry error” migration pass?
In the case of a successful migration with errors, you can perform “retry error” migration pass free of charge, regardless of whether you used a trial migration or a mailbox license to migrate. This type of migration only attempts to repair migration errors, and cannot be used to migrate items received after the initial migration.
How are licenses used in Full (or Delta) migrations?
In the case of Full migrations (also known as Delta), if you used a mailbox migration license for the Pre-Stage migration, you can perform Delta migrations at no additional charge. Up to 10 successful migration passes and up to 50GB are allowed if you are performing a mailbox migration project.
Can I delete and recreate an item after migrating?
Deleting a line item after a successful migration pass and recreating a new line item with the same details (e.g., same email address) will still consume additional licenses even if it is done on the same project.
Do my licenses apply automatically to the migration?
Administrators and managers must manually apply User Migration Bundle licenses to the customer's users before mailbox, document, and personal archive migrations can be performed for those users. See Applying User Migration Bundle Licenses for directions on how to apply these licenses.
Other license types (Mailbox Migration and Public Folder Migration licenses) apply automatically. The system will automatically add them as needed once the migration process is started.