G Suite/Gmail Files Not Migrating

​​​​Within Google's settings, users have the ability to turn IMAP access on or off for specific folders. If you notice that a folder is not migrated from your G Suite/Gmail account, it is important to make sure that IMAP access is enabled for that folder.

​To turn IMAP access on or off for a folder:

  1. ​​Sign in to your Gmail account.

  2. Click the gear icon at the top right of the Gmail window.

  3. Click Settings.

  4. Go to the Labels tab.

  5. Check Show in IMAPfor All Mail, and for any other label you want to include in an IMAP client or migrate.​

​​For more information from Google about IMAP access for folders, click here.

To check your mailbox configuration through MigrationWiz, perform the following steps during initial product set-up:

  1. Select Edit Project.
  2. Select Advanced Options.
  3. Click Source settings.
  4. Convert labels to folders should be selected.
  5. If the items were migrated with categories, and you would like folders, please delete all destination data, reset items, and migrate again.

For more information about how labels can be handled please see the G Suite Migration FAQ.

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